Chantel Buchanan
Summary
Dedicated and compassionate Certified Nursing Assistant (CNA) with a diverse background in delivering personalized care to individuals with mental and physical disabilities. Proven leadership abilities in team coordination, along with expertise in nursing assistance, patient care, and adherence to safety protocols. Recognized for exceptional customer service under high-pressure conditions, consistently delivering innovative solutions to prevent foreclosures. Detail-oriented and adaptable, with advanced skills in Microsoft Word, Excel, and Google Docs, complemented by strong time management, effective communication, critical thinking, and multitasking capabilities. Committed to problem-solving and advocating for patients' needs within a dynamic healthcare setting.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Ross Memorial Healthcare Center
Kennesaw, GA
06.2025 - 01.2026
- Facilitated comprehensive patient care by supporting personal hygiene, nutritional needs, vital sign assessments, and accurate documentation alongside licensed nursing professionals.
- Implemented consistent infection-control measures and light housekeeping to uphold a safe and supportive care environment for residents.
Caregiver
HOME HEALTHCARE AIDE
Atlanta
02.2021 - 01.2025
- Provided compassionate, patient-centered care to an adult with mental and physical disabilities, supporting all Activities of Daily Living (ADLs).
- Monitored and documented vital signs, administered medications, and managed daily errands to promote patient health and independence.
Line Manager
INALFA ROOFING COMPANY
Atlanta
02.2014 - 02.2020
- Led and coordinated a team of 17+ staff to manage service line operations and ensure on-time, high-volume meal production.
- Meticulously tracked productivity, optimized staff schedules, and consistently met a daily target of 215+ completed meals.
Certified Nursing Assistant
LUTHER MANOR NURSING HOME
Milwaukee
01.2010 - 01.2014
- Proficiently assisted 40+ residents with bathing, feeding, mobility, repositioning, and range-of-motion exercises to support comfort, safety, and independence.
- Implemented safety protocols by conducting regular checks and comprehensive safety rounds after each 8-hour shift, ensuring the well-being of all residents under my care.
Loss Mitigation Phone Rep
WELLS FARGO HOME MORTGAGE
Milwaukee
02.2009 - 12.2009
- Provided exceptional customer service in a fast-paced call center environment, handling a high volume of 60+ inbound and outbound calls daily to assist clients with mortgage-related inquiries.
- Presented alternative solution plans to an average of 20 clients daily, successfully preventing foreclosures and meticulously maintaining up-to-date and accurate customer files.
Education
High School Diploma -
Washington High School
Milwaukee, WISkills
- Adaptability
- Effective multitasking
- Team management
- Effective time management
- Leadership
- Mitigation
- Mobility
- Patient care support
- Customer Service
- Team Leadership
- Problem Solving
- Patient Advocacy
- Home Healthcare
- Support for individuals with disabilities
- Certified Nursing Assistant
- Vital Signs
Certification
- CNA - Certified Nurse Assistant
- BLS - Basic Life Support
Languages
English
Timeline
Certified Nursing Assistant
Ross Memorial Healthcare Center
06.2025 - 01.2026
Caregiver
HOME HEALTHCARE AIDE
02.2021 - 01.2025
Line Manager
INALFA ROOFING COMPANY
02.2014 - 02.2020
Certified Nursing Assistant
LUTHER MANOR NURSING HOME
01.2010 - 01.2014
Loss Mitigation Phone Rep
WELLS FARGO HOME MORTGAGE
02.2009 - 12.2009
High School Diploma -
Washington High School