Samuel Burgmann
Burlington,NC
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Master Service Advisor certified through Ford Motor Company and up to date on all required certifications and training.
Overview
9
9
years of professional experience
Work History
Service Advisor
Stearns Ford
01.2022 - 03.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
Store Manager
O'Reilly Auto Parts
09.2018 - 01.2022
- Manage all aspects of store operations, including sales, team member training, and purchasing functions.
- Increased store total annual sales to over $1 Million in 2020
- Provide excellent customer satisfaction through expedited problem solving and conflict resolution, specifically in relation to automotive needs.
- Communicate with over 20 dealership and professional installer accounts while managing multiple delivery vehicles to ensure efficient turn-around times and accurate order completion.
Cashier
Hollister.Co
03.2017 - 08.2017
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Theater Usher
Wehrenberg Theatres
04.2015 - 12.2016
- Assisted patrons with seating by giving directions and lighting paths.
- Sold admission, processed payments and issued tickets.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Education
Master Service Advisor Certification -
Ford Motor Company
2024.01 - 2024.01
High School Diploma -
O'Fallon Township High School
O'Fallon, IL05.2017
Skills
- Building Relationships
- Follow-Up Skills
- Appointment Scheduling
- Customer Retention
- Automotive Terminology
- Computer Literacy
- Estimating Costs
- Team Collaboration
- Complaint Handling
- Strong work ethic
Timeline
Master Service Advisor Certification -
Ford Motor Company
2024.01 - 2024.01
Service Advisor
Stearns Ford
01.2022 - 03.2024
Store Manager
O'Reilly Auto Parts
09.2018 - 01.2022
Cashier
Hollister.Co
03.2017 - 08.2017
Theater Usher
Wehrenberg Theatres
04.2015 - 12.2016
High School Diploma -
O'Fallon Township High School
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