Samuel Campos
Homestead,FL
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of client needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Offering positive attitude and genuine interest in helping others, ready to thrive in client-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in a Dispatcher role.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Nemas International LLC
05.2023 - Current
- Provided remote assistance to customers and technicians experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Education
Certificate of Technical Studies - Construction Trades Program
Florida International University
Miami, FL07-2023
High School Diploma -
Miami Community Charter School
Florida City, FL06-2021
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Call center operations
- Customer service
Languages
Spanish
Native or Bilingual
Software
Microsoft Excel
Freshdesk
Microsoft Word
Timeline
Technical Support Representative
Nemas International LLC
05.2023 - Current
Certificate of Technical Studies - Construction Trades Program
Florida International University
High School Diploma -
Miami Community Charter School
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