Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Castleberry

Ooltewah,TN

Summary

Accomplished leader with a proven track record at the United States Postal Service, enhancing customer satisfaction through effective problem-solving and optimized scheduling strategies. Excelled in high-pressure environments as an Infantry Paratrooper, mastering both mechanical and electrical systems. Skilled in team building, leadership, and software troubleshooting, consistently delivering results beyond expectations.

Overview

18
18
years of professional experience

Work History

Customer Service Supervisor

United States Postal Service, USPS
05.2019 - Current
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.

City Letter Carrier

United States Postal Service, USPS
05.2013 - 05.2019
  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
  • Employed GPS and other navigational tools to find shortest routes to locations.

Infantry Paratrooper

US Army
10.2006 - 01.2013
  • Developed strong teamwork skills through rigorous training exercises with fellow paratroopers.
  • Maintained proficiency in various weapons systems and electronic technology for enhanced combat readiness.
  • Operated as part of an elite unit tasked with special operations, demonstrating commitment to excellence under pressure.
  • Secured valuable assets through vigilant perimeter security patrols while stationed at key locations.
  • Field tested and deployed electronic integrated weapon while training soldiers how to calibrate, use, and maintain the systems.
  • Conducted field vehicle and electrical maintenance and repair to include Blue Force Tracking systems, SIPRNet, PAS13 IR imaging, and Dbal laser systems.

Education

No Degree - ITSA Program

MyComputerCareer.com / TechSkills
Indianapolis, IN
08.2024

Associate of Applied Science - Electronics, Electrical Engineering Technology

ITT Technical Institute - Indianapolis
Indianapolis, IN
12.2015

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Training and mentoring
  • Decision-Making
  • Microsoft Office
  • Mechanical knowledge
  • Electrical knowledge
  • Software and hardware troubleshooting

Timeline

Customer Service Supervisor

United States Postal Service, USPS
05.2019 - Current

City Letter Carrier

United States Postal Service, USPS
05.2013 - 05.2019

Infantry Paratrooper

US Army
10.2006 - 01.2013

No Degree - ITSA Program

MyComputerCareer.com / TechSkills

Associate of Applied Science - Electronics, Electrical Engineering Technology

ITT Technical Institute - Indianapolis

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Samuel Castleberry