Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Chabolla

Simi Valley,CA

Summary

Patient Access Supervisor with significant experience at Adventist Health Simi Valley, specializing in team management and customer service excellence. Demonstrated success in enhancing workflows and training staff on registration protocols. Expertise in HIPAA compliance and health insurance verification, driving operational efficiency and superior patient experiences.

Overview

24
24
years of professional experience

Work History

Patient Access Supervisor

Adventist Health Simi Valley
Simi Valley, California
05.2019 - Current
  • Implemented workflow improvements to streamline patient access operations.
  • Mentored team members on conflict resolution and effective communication techniques.
  • Conducted training sessions for new hires and existing staff members on proper registration techniques.
  • Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
  • Analyzed data from various sources in order to identify trends or patterns in patient access services.
  • Managed workflow within the department to ensure timely completion of tasks.
  • Monitored employee performance and provided feedback on areas of improvement.
  • Collaborated with other departments such as billing, coding, and clinical staff to ensure smooth operations throughout the facility.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Supervised daily operations to ensure team productivity and efficiency.

Office Assistant

Thomas Realty Company Inc.
Burbank, California
08.2017 - 04.2019
  • Perform accounts payable and receivable duties.
  • Contact tenants in order to collect late rental payments.
  • Make or adjust authorized payment arrangements.
  • Document the conversation in account notes.
  • Walk through properties to ensure cleanliness, and make sure all is intact.
  • Documented damages, and timely submission of maintenance requests. Input invoices for work rendered.
  • Provided exceptional customer service. Prepare, submit, and receive correspondence. Answering heavy phone calls.

Administrative Operations Supervisor

Facey Medical Foundation
Canyon Country, California
08.2015 - 07.2017
  • Oversaw the daily operations within a managed care setting.
  • Provided support to internal and external customers.
  • Conducted daily rounding of the facility.
  • Prepared staff schedules.
  • Monitored timecards for any issues.
  • Performed daily quality assurance on patient registrations and admissions.
  • Composed and presented staff performance evaluations, as well as any disciplinary documentation or coaching.
  • Organized monthly staff meetings. Lead quarterly disaster drills and responded to various urgent codes.

Patient Access Services Supervisor - ED

Patient Access, Henry Mayo Newhall Hospital
Valencia, California
07.2012 - 08.2015
  • Supervised and directed all Patient Access Services functions and PBX operations within an Emergency Room Department/Trauma Center capacity.
  • Demonstrated exceptional customer service to internal and external customers. Provided nightly support to all hospital staff.
  • Registered patients, gathered demographics, insurance information, collected necessary patient financial responsibilities, and obtained required signatures from patients or their representatives.
  • Worked closely with the Nursing Supervisor and Labor & Delivery staff in order to accommodate patient bed assignments.
  • Audited patient accounts to ensure accuracy.
  • Composed staff schedules and nightly work assignments.
  • Prepared daily deposit of all patient collections.
  • Answered and transferred incoming calls. Utilized the overhead paging system. Monitored all alarm panels and announced emergent codes.
  • Superuser for Meditech application and system downtime procedures.

Management Services Officer 1

UCLA Santa Monica Medical Center
Santa Monica, California
05.2011 - 06.2012
  • Managed patient registration processes to ensure accurate information collection.
  • Assisted in the management of staffing schedules to meet fluctuating demands.
  • Provided support during peak periods by managing call center queues and addressing customer inquiries.
  • Managed customer service issues related to patient access and scheduling problems.
  • Served as a liaison between clinical teams and administrative teams within the organization.

Admitting Supervisor

Sherman Oaks Hospital & The Grossman Burn Center
Sherman Oaks, California
10.2001 - 04.2011
  • Responsible for the efficient and effective functions of the ER registration, admissions, and PBX operator areas.
  • Scheduled outpatient diagnostic appointments, along with other inpatient and outpatient procedures.
  • Verified insurance eligibility. QA's patient accounts to correct any errors in order to ensure timely billing.
  • QA's patient accounts to correct any errors in order to ensure timely billing.
  • Followed up with patients or their representatives to obtain signatures on unsigned Conditions of Admission.
  • Reviewed staff timecards for errors or issues.
  • Prepared performance appraisals and presented them to the staff.
  • Counseled and disciplined staff as needed.
  • I was a member of the Disaster and Patient Experience Teams.
  • Announced codes using the overhead paging system. Monitored alarms in the PBX area.
  • Assisted with creating dictionaries for the hospital software system. Involved in the implementation of the MediTech system.

Education

Sylmar High School
Sylmar, Ca

Skills

  • Coaching
  • Customer service
  • Data analysis
  • Downtime registration process
  • Effective communication
  • Electronic health records
  • Employee training
  • EMTALA guidelines and requirements
  • Facilitate corrective actions
  • Flexible schedule
  • Health insurance knowledge
  • HIPAA compliance
  • Hospital presumptive eligibility certified
  • Insurance verification
  • PBX operator
  • Performance evaluation
  • Phone and email etiquette
  • Problem-solving
  • Quality assurance
  • Registration and admissions
  • Resource allocation
  • Revenue cycle management
  • Service recovery
  • Staff supervision
  • Scheduling
  • Team leadership
  • Timekeeping
  • Training coordination

Timeline

Patient Access Supervisor

Adventist Health Simi Valley
05.2019 - Current

Office Assistant

Thomas Realty Company Inc.
08.2017 - 04.2019

Administrative Operations Supervisor

Facey Medical Foundation
08.2015 - 07.2017

Patient Access Services Supervisor - ED

Patient Access, Henry Mayo Newhall Hospital
07.2012 - 08.2015

Management Services Officer 1

UCLA Santa Monica Medical Center
05.2011 - 06.2012

Admitting Supervisor

Sherman Oaks Hospital & The Grossman Burn Center
10.2001 - 04.2011

Sylmar High School

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Samuel Chabolla