Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samuel Chiwetalu

Lawrenceville,GA

Summary

Experienced and versatile team member offering over 3 and a half years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Online Grocery Associate

Walmart
08.2022 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Stockroom Supervisor

JD Sports
09.2020 - 08.2023
  • Met or exceeded production goals and objectives by following strict procedures.
  • Assigned tasks to team members to complete within designated time frames.
  • Enforced team adherence to safety regulations and protocols.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Trained new team members on proper and safe use of tools and equipment.
  • Monitored progress of tasks to provide feedback for improvement.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Evaluated team performance and provided feedback on areas requiring improvement.

Sales Associate

JD Sports
09.2020 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Intern

Dacula Library
01.2017 - 11.2017
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

No Degree - Information Technology

Georgia Gwinnett College
Lawrenceville, GA
04.2024

High School Diploma -

Dacula High School
Dacula, GA
05.2020

Skills

  • Purchase Recommendations
  • Customer Service
  • Accurate Money Handling
  • Flexible Schedule
  • Performance Assessment
  • Employee Counseling
  • Safety Procedures
  • Product Restocking
  • Cash Handling
  • Payment Processing
  • Inventory Control
  • Truck Unloading
  • Shelving of Products
  • Shipment Inspection
  • Store Opening and Closing
  • Task Delegation
  • Time Management
  • Pallet Jack Operation
  • Visual Merchandising
  • Heavy Lifting
  • Storage Organization
  • Order Receiving
  • Stock Rotation

Very Proficient In Basic and Intermediate levels of computing:

  • Adobe Animate
  • Adobe Photoshop
  • Adobe Illustrator
  • HTML
  • HTML5
  • CSS (Cascading Style Sheets)

Certification

  • Adobe Animate
  • Adobe Photoshop
  • Adobe Illustrator
  • HTML5
  • HTML
  • CSS

Timeline

Online Grocery Associate

Walmart
08.2022 - Current

Stockroom Supervisor

JD Sports
09.2020 - 08.2023

Sales Associate

JD Sports
09.2020 - 08.2023

Intern

Dacula Library
01.2017 - 11.2017

No Degree - Information Technology

Georgia Gwinnett College

High School Diploma -

Dacula High School

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Samuel Chiwetalu