Samuel Chukwueke
Chicago,IL
Summary
Dynamic professional with experience in volunteer roles at Leadership & Organizational Development, where I enhanced training materials and coordinated impactful workshops. Proficient in Python and skilled in troubleshooting. Information Technology major with hands-on experience in troubleshooting, networking fundamentals, and database systems. Seeking an internship or entry-level IT role where I can apply technical and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Help Desk Assistant
Eastern Illinois University, Textbook Rental
08.2025 - Current
- Provided technical support for textbook rental system, resolving user inquiries and issues efficiently.
- Assisted students with account management, guiding them through policies and procedures.
- Collaborated with team members to streamline textbook check-out processes, enhancing overall service delivery.
- Maintained accurate records of transactions and inventory for textbook rentals, ensuring data integrity.
Volunteer
Leadership & Organizational Development
06.2024 - 08.2024
- Assisted in developing training materials to enhance participant engagement and learning outcomes.
- Coordinated logistics for workshops, ensuring seamless execution of events and activities.
- Supported team in evaluating program effectiveness through feedback collection and analysis.
- Collaborated with volunteers to promote leadership initiatives within the community.
Education
Bachelor of Science - Computer And Information Systems
Eastern Illinois University
Charleston, Illinois, IL05-2026
Skills
- Operating systems: Windows, macOS, Linux
- Networking: TCP/IP, DNS, DHCP, VPN basics
- Programming/Scripting: Python, Java, SQL, Bash
- Database: MySQL, Oracle SQL Developer
- IT concepts: Troubleshooting, Help Desk Support, Cybersecurity basics
Accomplishments
I have worked on several projects for my courses and some that i created by myself. I have also visited a couple job fairs and gotten recognition and offers for volunteering. I am currently working on Aws certification and CompTIA certifications, and i am expected to be done with my bachelors degree in Information Technology May 2026.
Languages
English
Full Professional
Timeline
Help Desk Assistant
Eastern Illinois University, Textbook Rental
08.2025 - Current
Volunteer
Leadership & Organizational Development
06.2024 - 08.2024
Bachelor of Science - Computer And Information Systems
Eastern Illinois University