Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samuel Chung

Los Angeles,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

14
14
years of professional experience

Work History

Provider

IHSS
10.2023 - Current
  • Enhanced client well-being by providing compassionate care and support tailored to individual needs.
  • Assisted clients with daily living activities, promoting independence and quality of life.
  • Ensured a safe and comfortable environment by maintaining a clean and organized living space.
  • Provided transportation for clients to medical appointments, social events, and other necessary outings.
  • Monitored client progress carefully, adjusting care plans accordingly for improved outcomes.
  • Supported clients in managing personal finances, paying bills, and budgeting responsibly.
  • Facilitated communication between clients and their families to foster strong relationships and mutual understanding.
  • Demonstrated patience and empathy while assisting clients experiencing cognitive or physical challenges.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication strategies.
  • Promoted mental wellness by engaging clients in meaningful conversations and recreational activities suited to their interests.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted with daily living activities, running errands, and household chores.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Liaised with key accounts to deliver targeted administrative household support.

Delivery Driver

Uber Eats
09.2023 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Fostered positive working relationships with regular customers.

Manager

YD Billiards
05.2010 - 08.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Sales Associate

Madame Tussauds Hollywood
06.2014 - 07.2018
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

High School Diploma -

Burbank High School
Burbank, CA
05.2010

Skills

  • Customer service orientation
  • Project management
  • Adaptability
  • Healthcare industry knowledge
  • Decision-making abilities
  • Attention to detail
  • Team collaboration
  • Organizational skills
  • Active listening
  • Strong communication
  • Goal setting
  • Problem-solving abilities
  • Sales experience

Languages

Korean
Full Professional

Timeline

Provider

IHSS
10.2023 - Current

Delivery Driver

Uber Eats
09.2023 - Current

Sales Associate

Madame Tussauds Hollywood
06.2014 - 07.2018

Manager

YD Billiards
05.2010 - 08.2023

High School Diploma -

Burbank High School

Similar Profiles

CREATE PROFILE
Samuel Chung