Samuel Cintron
North Fort Myers,US
Summary
Proven Dispatch Coordinator with a track record of enhancing operational efficiency at CEMEX by prioritizing shipments and cross-training roles. Excelled in logistics management and teamwork, significantly improving scheduling proficiency and customer satisfaction. Skilled in Microsoft Office and adept at problem-solving, consistently supporting team success and strategic growth initiatives.
Overview
16
16
years of professional experience
Work History
Dispatch Coordinator
CEMEX
02.2020 - 09.2024
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Increased operational flexibility through cross-training in other roles such as logistics coordination or scheduling.
- Organized paperwork and explained individual job parameters for each assignment.
- Supported long-term growth by participating in strategic planning discussions about future staffing needs.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
Dispatcher Coordinator
Panther 2 Transportion
03.2013 - 01.2020
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Maintained detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.
- Developed strong working relationships with local emergency services to ensure smooth coordination during critical events.
- Reduced response times by streamlining communication between dispatchers and field personnel.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Sorter Operations Associate
UPS
04.2008 - 01.2013
- Balanced multiple priorities simultaneously while working under pressure, demonstrating strong time management skills.
- Trained new hires on company policies and procedures, resulting in faster integration into the team.
- Resolved issues promptly during sorting operations, minimizing disruptions to the workflow process.
- Collaborated with team members to achieve optimal performance in daily operations, leading to improved customer satisfaction.
- Stayed up-to-date with industry trends and advancements in sorter technology, applying new knowledge to enhance workplace performance continually.
Education
High School Diploma -
Schaumburg High School
Schaumburg, United States06.1996
Skills
- Logistics Management
- Scheduling proficiency
- Transportation knowledge
- Software Familiarity
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Dispatch Coordinator
CEMEX
02.2020 - 09.2024
Dispatcher Coordinator
Panther 2 Transportion
03.2013 - 01.2020
Sorter Operations Associate
UPS
04.2008 - 01.2013
High School Diploma -
Schaumburg High School
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