Samuel Coleman
Austin,TX
Summary
Motivated Client Success Manager with a demonstrated history of working in the Hospital & healthcare industry, Retail, CPG, and Sales. Recognized consistently for performance excellence and contributions to success and retention. Strengths in Client Success, Strategic Account Management, Leadership, Microsoft Office, Salesforce, and SAP. Looking for a dynamic and challenging role with an industry-leading organization that promotes leadership, growth, and allows me to build relationships with clients.
Overview
9
9
years of professional experience
Work History
Client Success Manager
Gartner
01.2022 - Current
- Managed a $6.5M territory (CPG & Retail), consistently achieving an 85% YoY renewal rate through strategic account management and customer retention initiatives
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Streamlined communication between clients and internal teams for smoother project execution.
- Onboarded new clients and introduced them to Gartner's best Practices
Supplier Relationship Manager (Account Manager)
MCKESSON
01.2020 - 01.2022
- Manage and maintain the contractual relationship with 12 of Mckesson's Fee for Service (FFS) Suppliers
- First point of escalation for all AP, Returns, 3PL, & TPC debit reconciliation processing requests
- Resolve and negotiate supplier escalations and disputes and inquiries to mitigate risk
- Delegate tasks and collaborate with supporting teams to ensure timely responses in order to meet business objectives and provide quick resolutions.
Sr. Contract Analyst
McKesson
07.2018 - 12.2019
- Facilitate new customer on-boarding
- Resolve customer and supplier inquiries
- Monitor monthly contract expirations & initiate contract corrections
- Conduct 3rd party, customer, GPO, Retail and Government audits
- Reconcile supplier chargeback denials & facilitate supplier claim resolutions
- Monitor collection activity and provide reserve analysis.
Data Coordinator
McKesson
08.2016 - 07.2018
- Monitor work queues and manage data processes to analyze business functions and their different relationships.
Digital Solutions Advisor
Hewlett Packard Enterprise
09.2015 - 03.2016
- Oil & Gas - Streamline Enterprise IT buying process through prepackaged solutions within the energy sector
- Partner with clients through consultations and workshops to uncover opportunities for improved IT efficiency
- Help clients navigate the new style of IT by advising based on current trends and customer needs
- Utilize Hewlett Packard Enterprise's resources to solve client needs while engaging clients through digital and personal channels.
Inside Account Executive -NY
SHI INTERNATIONAL
03.2015 - 09.2015
- Responsible for selling Information Technology products, services, and licensing
- Held to a minimum of 50 calls per day while engaging in conversations with CTO's, CIO's, and other c-level executives to implement and provide the best IT solutions for their needs
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
Education
Bachelor of Exercise Science: Business Administration -
Texas State University
San Marcos, TX05.2014
Skills
- Process improvement
- Business Objectives
- Growth Strategies
- Customer Account Management
- Strategic Planning
- Information Technology
- CRM
- Salesforcecom
- Leadership
- National accounts
- Customer service
- Account Management
- Microsoft Office
- Relationship development and management
- Client Engagement
- Customer Retention
- Data Analytics
- Stakeholder relationships
- Staff Training
Timeline
Client Success Manager
Gartner
01.2022 - Current
Supplier Relationship Manager (Account Manager)
MCKESSON
01.2020 - 01.2022
Sr. Contract Analyst
McKesson
07.2018 - 12.2019
Data Coordinator
McKesson
08.2016 - 07.2018
Digital Solutions Advisor
Hewlett Packard Enterprise
09.2015 - 03.2016
Inside Account Executive -NY
SHI INTERNATIONAL
03.2015 - 09.2015
Bachelor of Exercise Science: Business Administration -
Texas State University
Similar Profiles
MIRA RAJANIMIRA RAJANI
Senior account executive at GartnerSenior account executive at Gartner
Darcy SewellDarcy Sewell
Senior Client Success Manager at GartnerSenior Client Success Manager at Gartner
SIDDHANT BISHTSIDDHANT BISHT
Sr. Specialist - Marketing & Territory Planning Analysis at GartnerSr. Specialist - Marketing & Territory Planning Analysis at Gartner
Madison TravisMadison Travis
Mid-Size Enterprise Sales Intern at GartnerMid-Size Enterprise Sales Intern at Gartner
David Menchaca GarciaDavid Menchaca Garcia
Small Business Specialist/Business Permit Officer at Office of the Governor - Economic Development and TourismSmall Business Specialist/Business Permit Officer at Office of the Governor - Economic Development and Tourism