Samuel Cook
Richmond,VA
Summary
Experienced professional with a strong background in customer interactions and service solutions. Proven expertise in conflict resolution, communication, and problem-solving, resulting in high levels of customer satisfaction and loyalty. Adept at collaborating with teams and adapting to changing needs, consistently delivering efficient and empathetic service to achieve desired results. Recognized for reliability and proactive approach in meeting both customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Photography Assistant
Liz Ernest Photography
07.2023 - Current
- Organized studio by putting away equipment and filing paperwork.
- Set up lighting, prepared sweeps and organized area for photography sessions.
- Selected and set up appropriate props, backdrops, and lighting.
- Enhanced photo quality by adjusting lighting and camera settings for optimal results.
Bass Section Leader/Soloist
St. Stephen's Episcopal Church
03.2022 - Current
- Supervise the individuals in my section in singing accuracy and showing leadership in helping the section and choir sound as good as possible
- Sing solo songs and specific lines within worship
- Sing in wedding and funerals that happen within the church and at other locations
Box Office Associate
Virginia Repertory Theater
06.2015 - Current
- Sell tickets to customers ensuring they receive the best customer service available
- Print tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assist customers in choosing seats, guiding, and recommending options via seating map.
- Create and maintain reports of sold tickets and payments received.
Bass Section Leader/Soloist
Centenary United Methodist Church
05.2011 - 03.2022
Shift Leader
Starbucks
07.2018 - 07.2019
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Journalism Intern
CBS 6
01.2018 - 07.2018
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
- Disseminated news content through social media for better engagement with audiences and faster reporting.
Education
Journalism, Broadcast
Virginia Commonwealth University
Richmond, VAAssociate of Arts - Liberal Arts
J. Sargeant Reynolds Community College
Richmond, VASkills
- Strong verbal and written communication
- Dependable and Responsible
- Relationship building and management
- Cash Handling
- Creative Problem-Solving
- Time Management
- Team Leadership
Timeline
Photography Assistant
Liz Ernest Photography
07.2023 - Current
Bass Section Leader/Soloist
St. Stephen's Episcopal Church
03.2022 - Current
Shift Leader
Starbucks
07.2018 - 07.2019
Journalism Intern
CBS 6
01.2018 - 07.2018
Box Office Associate
Virginia Repertory Theater
06.2015 - Current
Bass Section Leader/Soloist
Centenary United Methodist Church
05.2011 - 03.2022
Journalism, Broadcast
Virginia Commonwealth University
Associate of Arts - Liberal Arts
J. Sargeant Reynolds Community College
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