Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Cornog

Samuel Cornog

Aberdeen,NC

Summary

Dynamic Shift Leader at Jersey Mikes Subs with a strong focus on customer satisfaction and team development. Expert in cash handling and problem-solving, I successfully enhanced team productivity and fostered a positive work environment. Committed to training and motivating staff, and consistently improved operational efficiency and maintained high standards of service. Experience in inventory management, and analysis to effectively keep product in stock by ordering trucks. Effective communication with management and team members to keep operations smooth. Customer service interaction and communication to ensure a great experience. Experience in conflict resolution and problem solving to keep customer satisfaction high. Escalation to higher management when necessary.

Overview

6
6
years of professional experience

Work History

Shift Leader

Jersey Mikes Subs
06.2022 - 06.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.

Shift Leader

Jersey Mikes Subs
02.2019 - 06.2022
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Education

High School Diploma - General Studies

Cornog Christian School
Aberdeen, NC
06.2017

Skills

  • Teamwork and collaboration
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Training assistance
  • Strong verbal and written communication
  • Team collaboration and leadership
  • Staff training and development
  • Inventory counts
  • Team supervision
  • Staff development
  • Interpersonal relations
  • Employee attendance monitoring

Timeline

Shift Leader

Jersey Mikes Subs
06.2022 - 06.2025

Shift Leader

Jersey Mikes Subs
02.2019 - 06.2022

High School Diploma - General Studies

Cornog Christian School

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