Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Couch

Middleville,MI

Summary

Dynamic and detail-oriented professional with over 24 years of experience in the commercial aviation industry, specializing as a ramp agent for a leading US-based airline. Recognized for exceptional communication skills and a personable approach that ensures seamless operations and outstanding service delivery. Proven ability to thrive in fast-paced environments while consistently meeting deadlines and exceeding performance expectations. Committed to fostering teamwork and enhancing operational efficiency in all aspects of work.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

31
31
years of professional experience

Work History

Manager

FedEx
12.2024 - Current
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved safety procedures to create safe working conditions for workers.
  • Controlled costs to keep business operating within budget and increase profits.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Ramp Agent

FedEx Express
11.1999 - Current
  • Write and manage splits for multiple markets
  • Load plans for aircraft and station CTV.
  • Token over HWT department to bring in line with company standards.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Handled mail and cargo in accordance with safety and privacy protocols.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
  • Protected customers' baggage from loss, theft and damage.
  • Coordinated day-to-day schedules, tasks and positions for ground crew.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Connected electrical power units and service hoses to aircraft.
  • Utilized mathematical functions to interpret aircraft weight and balance loading instructions.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Contributed ideas on ways to improve or optimize warehousing procedures.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Protected company inventory by maintaining and organizing storage areas.
  • Assisted Managers with administrative duties to maintain organizational efficiency.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Moved inventory items using forklift equipment safely to prevent accidents and mishaps.
  • Culled knowledge of OSHA safety standards to communicate potential hazards and issues to ramp and hub operations.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

Material Handler

FedEx Express
04.1998 - 11.1999
  • Protected company inventory by maintaining and organizing storage areas.
  • Organized warehouse inventory according to warehouse plan.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Loaded completed orders on pallets according to delivery numbers.
  • Assisted warehouse staff in promoting top-level productivity and shipment accuracy.
  • Palletized boxes to streamline movement and shipment.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
  • Moved inventory items using forklift equipment safely to prevent accidents and mishaps.
  • Demonstrated knowledge of industry best practices and company protocols to maintain workplace safety and efficiency.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Operated equipment with focus on safety and efficiency.
  • Operated forklifts and pallet jacks to move, pick up or store products.

Dangerous Goods Specialist

FedEx Express
04.1997 - 04.1998
  • Ordered supplies and controlled inventory to maintain budget constraints.
  • Managed projects for individual clients with budgets more than $3,000,000 and supervised labor, equipment and materials.
  • Scheduled subcontractors, ensuring that each shift had adequate coverage so that jobs could be completed on time.
  • Monitored overall safety by regularly inspecting job sites and confirming that all personnel, including subcontractors, observed protocols and standards.
  • Reviewed invoices submitted by contractors and approved payments based on acceptable work products.
  • Leveraged trends in customer industries to shape solutions and business approaches.
  • Improved cost savings initiatives, reviewing and qualifying competitive subcontractor bids prior to contract execution.
  • Saved money by managing cost-effective supplier purchases.
  • Visited job sites and reviewed renovation plans to ascertain aspects of projects.
  • Established scopes of work, budgets and construction timelines to manage effective project planning.
  • Supervised highly competent electricians, carpenters, plumbers and other tradesmen on job sites for commercial projects.
  • Saved money by minimizing waste and overseeing cost-effective supplier purchases.
  • Controlled expenses by improving resource allocation.
  • Recruited, supervised and directed outsourced qualified third-party contractors.
  • Oversaw and coordinated construction for expansion of [Type] buildings.
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Logged inventory of materials used to maintain workplace access to supplies.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Trained in plumbing, carpentry, painting, plastering, machine servicing and installation.
  • Constructed and removed support structures such as scaffolding, ramps and braces.
  • Used organizational skills to meet productivity requirements.

General Contractor

Self
03.1994 - 04.1997
  • Ordered supplies and controlled inventory to maintain budget constraints.
  • Managed projects for individual clients with budgets more than $3,000,000 and supervised labor, equipment and materials.
  • Scheduled subcontractors, ensuring that each shift had adequate coverage so that jobs could be completed on time.
  • Monitored overall safety by regularly inspecting job sites and confirming that all personnel, including subcontractors, observed protocols and standards.
  • Reviewed invoices submitted by contractors and approved payments based on acceptable work products.
  • Leveraged trends in customer industries to shape solutions and business approaches.
  • Improved cost savings initiatives, reviewing and qualifying competitive subcontractor bids prior to contract execution.
  • Saved money by managing cost-effective supplier purchases.
  • Visited job sites and reviewed renovation plans to ascertain aspects of projects.
  • Established scopes of work, budgets and construction timelines to manage effective project planning.
  • Supervised highly competent electricians, carpenters, plumbers and other tradesmen on job sites for commercial projects.
  • Saved money by minimizing waste and overseeing cost-effective supplier purchases.
  • Controlled expenses by improving resource allocation.
  • Recruited, supervised and directed outsourced qualified third-party contractors.
  • Oversaw and coordinated construction for expansion of [Type] buildings.
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Logged inventory of materials used to maintain workplace access to supplies.
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Trained in plumbing, carpentry, painting, plastering, machine servicing and installation.
  • Constructed and removed support structures such as scaffolding, ramps and braces.
  • Used organizational skills to meet productivity requirements.
  • Mixed, poured and spread concrete, asphalt and other materials with high accuracy to meet project requirements.
  • Assisted distribution of tools, materials and equipment to skilled workers.
  • Followed plans, orders and technical specifications to complete accurate work that met project specifications, codes, and quality standards.
  • Maintained baseline safety knowledge to identify areas requiring improvement to meet code.
  • Provided industry insight to coworkers to assist work completion.

Education

High School Diploma -

Fennville Public High School
Fennville, MI
06.1988

Skills

  • Hazardous materials
  • Arrival/departure procedures
  • FAA regulations
  • Item transport
  • Complex Problem-solving
  • Regulatory compliance
  • Employee onboarding
  • Staff management
  • Coaching and mentoring
  • Financial management
  • Safety procedures
  • Staff training and development

Timeline

Manager

FedEx
12.2024 - Current

Ramp Agent

FedEx Express
11.1999 - Current

Material Handler

FedEx Express
04.1998 - 11.1999

Dangerous Goods Specialist

FedEx Express
04.1997 - 04.1998

General Contractor

Self
03.1994 - 04.1997

High School Diploma -

Fennville Public High School

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Samuel Couch