Samuel Cousins
Richmond,VA
Summary
Dynamic professional with a proven track record in customer relations and expert problem-solving, honed across roles from the United States Marine Corps Reserve to Domino's Pizza. Excelled in documentation management and teamwork, enhancing operational efficiency and customer satisfaction. Skilled in resource allocation and machinery maintenance, achieving significant improvements in quality assurance and management collaboration.
Overview
7
7
years of professional experience
Work History
Embarkation and Logistics Specialist
United States Marine Corps Reserve
05.2019 - Current
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Tracked and managed transfer paperwork such as packing lists.
- Issued timely and accurate responses to both internal and external inquiries.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
Program Coordinator
Johnsonburg Camp And Retreat Center
08.2021 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Laundry Install Specialist
Automatic Leasing Service
08.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Performed regular maintenance on machinery, prolonging equipment life and minimizing repair costs.
- Ensured compliance with safety regulations to maintain a hazard-free workplace.
Assistant Manager
Domino's Pizza
03.2020 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Regularly placed orders to refill supplies and equipment using company funds.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Clerk
ShopRite
09.2017 - 05.2019
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Education
High School Diploma -
Warren Hills Regional High School
Washington, NJ06.2018
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Management collaboration
- Supply Management
- Emergency Response
- Resource Allocation
- Machinery Maintenance
- Teamwork and Collaboration
- Time Management
- Attention to Detail
References
Michael Hough
Manager at Automatic Leasing Service
540-907-6037
mhough@automaticleasing.com
Mark Nunnally
Corporal at United States Marine Corps
804-839-9060
marknunnallyjr13@gmail.com
Elise Bates Russell
Executive Director at Johnsonburg Camp and Retreat Center
908-852-2349
elise@johnsonburg.org
Timeline
Laundry Install Specialist
Automatic Leasing Service
08.2022 - Current
Program Coordinator
Johnsonburg Camp And Retreat Center
08.2021 - Current
Assistant Manager
Domino's Pizza
03.2020 - 03.2022
Embarkation and Logistics Specialist
United States Marine Corps Reserve
05.2019 - Current
Clerk
ShopRite
09.2017 - 05.2019
High School Diploma -
Warren Hills Regional High School
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