Samuel Dahlin
Rogers,MN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Customer Care Representative
Groebner
Rogers, Minnesota
05.2022 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and updated information promptly (spec sheets, data sheets, SDS, measurement).
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Collaborated with team members to improve service quality.
- Provided product knowledge to help customers make informed decisions.
- Processed orders and ensured timely delivery of products.
- Helped in face to face interactions at Groebners MN warehouse via will calls, as well as in the field aiding outside team members.
Maintenance Crew Member
Tailwind Group
Mankato, Minnesota
06.2021 - 09.2021
- Maintained cleanliness and safety of facilities through regular inspections and cleaning tasks.
- Operated equipment and tools for various maintenance tasks efficiently and safely.
- Assisted in the setup of event spaces, ensuring all areas met operational standards.
- Mostly aided in prepping student housing for the next semester.
- Power washing exteriors of buildings, replacing light bulbs, cleaning carpets, painting / touch ups, cleaning ovens, fixing sink traps, deep cleans of about 100 units at the Quest apartments in Mankato MN.
Seasonal Worker
Anoka County
Anoka, Minnesota
04.2017 - 08.2020
- Assisted in organizing community events and activities for local residents.
- Maintained cleanliness and safety of public spaces during seasonal operations.
- Collaborated with team members to set up recreational facilities and equipment.
- Cleaned, organized, and maintained backroom storage areas.
- Communicated effectively with other staff members about customer needs.
- Replenished items on shelves as needed to maintain adequate supply levels.
- Assisted with site preparation and material handling for construction projects.
- Participated in daily briefings to discuss project goals and safety protocols.
- Used shovels and rakes to spread dirt or gravel over surfaces for grading purposes.
- Laid asphalt using a variety of tools such as tamper plates or hand tampers.
- Loaded, unloaded, and transported materials such as asphalt, gravel, sand, and concrete to job sites.
- Adhered strictly to safety regulations when operating heavy machinery or working near hazardous materials.
- Cleaned up debris after completion of each project utilizing brooms and blowers.
- Utilized compaction machines to compact soil for road building activities.
- Repaired potholes in existing roads by filling them with fresh asphalt material.
- Assisted with the installation of sub-grade material and construction of roadways.
- Spread tar paper over paved surfaces prior to laying asphalt layers.
- Installed drainage systems including culverts, catch basins, storm sewers.
- Inspected finished products for quality assurance before release into service.
- Monitored traffic flow around active construction sites ensuring safety measures were taken at all times.
- Poured concrete for curbs and sidewalks by following blueprints or sketches provided by supervisors.
- Used range of hands tools, power tools and construction equipment to spread gravel and asphalt.
- Moved, arranged, and retrieved various supplies and tools to support job needs.
- Prepared site areas for day's asphalt load.
Education
Bachelor of Science - Communications
Minnesota State University, Mankato
Mankato, MN 08.2017 - 12.2021
Some College (No Degree) - General Studies
Anoka-Ramsey Community College
Cambridge, MNSkills
- Customer service
- Account management
- Conflict resolution
- Order processing
- Product knowledge
- Communication skills
- Team collaboration
- Attention to detail
- Data entry accuracy
- Active listening
- Punctuality and reliability
- Multitasking and organization
- Verbal and written communication
- Cultural awareness
- CRM software
- Empathy and patience
- Customer relations
- Issue escalation
- Product education
- Conflict mediation
- Task prioritization
- Email correspondence
- Custom order management
- 3 years of natural gas industry knowledge, in sales, product information and gas measurement services
- Familiar with the needs of the territory
Timeline
Customer Care Representative
Groebner
05.2022 - Current
Maintenance Crew Member
Tailwind Group
06.2021 - 09.2021
Bachelor of Science - Communications
Minnesota State University, Mankato
08.2017 - 12.2021
Seasonal Worker
Anoka County
04.2017 - 08.2020
Some College (No Degree) - General Studies
Anoka-Ramsey Community College