SAMUEL DAME
San Diego,CA
Summary
Results oriented leader with demonstrated competence in all aspects of Human Resources administration. Possess a proven track record of building people culture and reducing employee attrition to support financial goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
People Services Manager
Visit Dallas (Dallas Convention & Visitor Bureau)
05.2023 - Current
- Responsible for overseeing and managing payroll, ensuring payroll is processed timely and accurately, and in compliance with government regulations.
- Manage benefit plans administrative duties.
- Also responsible for administration of retirement plans (401k, 457b and 457f plans) as well other general HR administration support as needed.
- Effectively managed vendor relations to secure competitive pricing on parts and supplies needed for daily operations
Independent Consultant, Human Resources, Content Development, Training
03.2016 - 05.2022
- Offering over 15 years of experience in human resources administration that includes compensation and benefits, recruiting, training, coaching, project management, and content development of policy and method procedures.
Senior HR Leader, Benefits and Compensation
Harwood International & Hospitality
01.2016 - 06.2016
- Supported a team of over 440 all-level associates in multiple departments of cross-functional teams
- Responsible for managing payroll and benefits administration in collaboration with multiple vendor teams
- My primary role was to support company Director in development of new People and Culture model to support goal of improving employee morale and reduce employee attrition.
VP of HR Administration
Blue Jay Wireless
04.2015 - 12.2015
- Responsible for all administrative duties of corporate office, as well as human resources for corporate and remote reporting employees –across 12 states and Puerto Rico
- Responsibilities included hiring, coaching and development to 20+ managers, establishing corporate office structure by developing policies and procedures, and employee incentives
- Direct partner with Professional Employer Organization vendor partner in the administration of compensation and benefits.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims
VP of HR & Operations
YSTA Services
01.2010 - 03.2015
- Provided strategic and tactical direction and hands-on leadership for internal and outsource contact center operations
- Responsible for HR, training, inside/outside sales channels, customer service, repair, collections, win back, provisioning, content development, social media, in support of multiple product lines: electricity, home phone, wireless
- Direct-report to CEO-Owner
Director of HR & Operations
DPI Teleconnect and DPI Energy
01.2007 - 12.2009
- Managed operations and financials for multiple call Sales and Service call centers, internal and outsource, offering Local, Long Distance, Wireless, Internet, and Energy products and services
- Responsible for employee relations, staffing, performance metrics across all services, partner with cross-functional groups: IT, vendor management, project management, financials
- Direct report to CEO and President.
HR Administration
HYATT GRAND, HOTEL ZAZA, Le Meridian
01.2005 - 01.2007
- Supported the HR Director in all aspects of compensation and benefits responsibilities
- Including payroll reporting and processing of time reporting entries, payroll issues, developing policy and procedures content, and new employee orientation and training.
Regional Director, HR, Sales & Service & Tech Support
AT&T
Dallas, TX
07.1996 - 12.2004
- Oversaw and controlled all aspects of Human Resources of customer sales and service and technical support call center operations, with internal and external locations in Texas, California, Canada, Mexico, Philippines, and India supporting $250M budget
- Oversee supervision and accountability for over 1200 non-management and management employees
- Responsible for start-up of new call center operations in outsource locations, near shore and offshore
- Supervised virtual-office team of over 10 managers in multiple locations
- Lead cross-functional team in all aspects of start-up operations responsibilities
- Including systems/infrastructure, call management, and call quality
- Met or exceeded all assigned timelines for start-ups assigned in 2003-2004
- Maintained cost-reduction objective of 20% in each assigned start-up
- Reduced headcount of language translation (Spanish) requirement by consolidating resources across internal and outsource call centers by over 10%.
Education
Arizona State University Services Leadership Institute
Tempe, AZ05.2004
Skills
- New Employee Hiring
- Strategic Business Planning
- Budget Control
- Performance Evaluations
- Employee Training and Development
- Culture Development
- Goal Setting
- Regulations Enforcement & Compliance
- Coaching and Mentoring
- Regulatory Compliance
- Employee Supervision
Websites
Other Professional Training And Accomplishments
- Executive Leadership Symposium Alumni Member, ASU (2000-2019)
- Executive Training, GAP International (2000-2004)
- The American Marketing Association course work program (2000-2004)
- Project Management Course, Southern Methodist University (1999-2004)
- Diversity in the Workplace Course, Southern Methodist University (1998)
- Completed numerous AT&T business courses, including University of Strategic Thinking; Project Management, Managing People Performance, Human Resources, Labor Relations, OSHA, Staff Planning, Financial management (1996-2004)
Certification
SHRM-CP
Languages
Spanish
Native or Bilingual
Timeline
People Services Manager
Visit Dallas (Dallas Convention & Visitor Bureau)
05.2023 - Current
Independent Consultant, Human Resources, Content Development, Training
03.2016 - 05.2022
Senior HR Leader, Benefits and Compensation
Harwood International & Hospitality
01.2016 - 06.2016
VP of HR Administration
Blue Jay Wireless
04.2015 - 12.2015
VP of HR & Operations
YSTA Services
01.2010 - 03.2015
Director of HR & Operations
DPI Teleconnect and DPI Energy
01.2007 - 12.2009
HR Administration
HYATT GRAND, HOTEL ZAZA, Le Meridian
01.2005 - 01.2007
Regional Director, HR, Sales & Service & Tech Support
AT&T
07.1996 - 12.2004
Arizona State University Services Leadership Institute
SHRM-CP
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