Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Da Silva

Newark,NJ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Construction

Cornerstone Multiservices
  • I am in charge of creating proposals, writing down the job description for the client so they can understand what will get done.

Server/Bartender

Echo Tap and Grille
08.2022 - 02.2024
  • Mainly was a bartender i would achieve customer service attending the customers and making drinks and on the side i would serve where i as well would achieve customer service by attending tables

Customer Service Representative

T.J MAXX
09.2018 - 03.2021
  • I would also achieve customer service by helping customers check out everything that they needed to purchase, I would work behind the cash register, and also work on the floor organizing the aisles and helping customers with any concerns that they had.

Education

Bachelors -

Kean University
Union, NJ

Associates -

Union County College
Cranford, NJ
07.2020

Skills

  • Capable of communicating with people
  • Worked with customer service for about 5 years
  • Able to multitask
  • I can speak 3 languages Spanish, Portuguese, English
  • Project Budgeting
  • Cost Estimation
  • Work Planning and Prioritization
  • Daily Reporting
  • Food Service
  • Alcohol Safety
  • Advanced Cocktail Knowledge
  • Beverage Preparation
  • Engaging personality

Timeline

Server/Bartender

Echo Tap and Grille
08.2022 - 02.2024

Customer Service Representative

T.J MAXX
09.2018 - 03.2021

Bachelors -

Kean University

Associates -

Union County College

Construction

Cornerstone Multiservices

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Samuel Da Silva