Samuel Davis
Fairhope,AL
Summary
Dynamic Hotel Manager skilled in achieving set and desired goals. I will develope and train positions or teams. I will achieve desired RPI and Key Metrics with opportunities of constant improvement. Expert communicator passionate about fostering a positive environment and results-oriented team culture with a trained professional staff. Reason for new role searching is due to my hotel selling and not remaining a hotel.
Overview
11
11
years of professional experience
Work History
General Manager
Homewood Suites Airport University-Area HVMG
03.2023 - Current
- Increased overall hotel's efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share YOY.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction of 93% for 2023.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Achieved a Guest Satisfaction Score improvement YOY by 34% taking property from red zone to acceptable.
- Supported other HVMG family hotels in Hilton and Hotel knowledge with less than one year for AR, PMS, Brand Questions, and Best Practices.
- Met weekly and monthly deadlines set by company. This included detailed breakdown of all P&L line items to CPOR vs BUDGET and detailed accurate information of variances.
General Manager
Hilton Garden Inn West Monroe, MCR
09.2021 - 01.2023
- HR responsibilities included hiring, terminations, documentation, paperwork, orientation, OnQ ID creations, IDM, etc....
- Meet budget goals, explain discrepancies, plan budget with RDO.
- Review and complete Invoices, P&L reviews, etc...
- AR Receivables, Collections, Corrections, etc...
- Onq Specialist, create GL codes, ensure CRM, complete Hilton Now, Billing Profiles, manage correct daily revenue reports.
- M3, GRO, OnQ, MICROS, SALT, R&I or Medallia Etc
- Manager department heads of Maint, Housekeeping, F*B, and Sales. Ensured accruacy of revenue charges and corrections, revenue growth, standards, service score growth etc...
- Meet deadlines, weekly reporting, monthly reporting, sending quality reports with numbers and facts for support including back up documentation.
- Inspect rooms, inspect PMS, front desk audit inspection, and Cook F&B menu.
- Revenue Management, Push OCC, push ADR, and push RGI. Monitor STR report and explain change index details, get fair share, retain market while growing. Complete successful SWATS for ideal business.
- Hotel Leadership; Starts with me and teach, coach, counsel my culture into employees. Create future managers with the knowledge to go forth and be successful.
General Manager Full Service Holiday Inn
Integral Hospitality Solutions
01.2019 - 09.2021
- Certified General Manager for IHG which includes multiple brands.
- Maintained budget controls monthly.
- Presented at owners meeting once a month explaining all aspects of hotel, budget, sales, and strategic planning for the future.
- Lead all department heads with examples and clear communication.
- Successfully maintained collections for our Accounts Receivables up to 300K.
- Passed IHG QA audits.
- Understood the specifics of the mechanical aspect of the building 52 years old.
- Began renovation and completed one floor out of 10. Covid 19 halted renovation.
- Turned in weekly reports on time with detail information to provide clear communication.
- Instructed and guided Sales team of 3 members. We continued to get new accounts thru out the years, even during the current pandemic.
- Maintained and control COVID safety standards and guidelines.
General Manager Home2 Suites by Hilton
Integral Hospitality Solutions
09.2018 - 01.2019
- Certified Home2 Suites by Hilton General Manager.
- Revenue management: OnQ R&I / GRO.
- Improved SALT score key metrics to be in the top 20% of all Home2 Suites.
- Completed QA improvement planner.
- Roles included sales, human resources, and accounting.
- Ensured Brand standards on property are being performed.
- Changed revenue strategy to increase RevPAR index for consistent 120+ RevPAR index.
General Manager Tru by Hilton
Integral Hospitality Solutions
02.2018 - 09.2018
- Certified Hilton General Manager with the Tru brand.
- Assisted Management Company in opening 14th Tru by Hilton branded hotel.
- Continued to have the highest key metric scores within all hotels of the Brand.
- Performed sales, financials, accounts payable, accounts receivable, human resources, and revenue management.
- Continued to have profitable P&L's since opening.
- Performed ordering for all products on property.
- Completed QA improvement planner.
- Completed Integral Daily/Weekly reports.
- Completed Integral Property Operating Report before next visit.
- Trained new general manager's for other Hilton properties.
- Set and achieved goals with the team supporting them to success.
General Manager
Hampton Inn
11.2015 - 02.2018
- Increased hotel revenue, profits and market share through online sales outlets and through strategic revenue management.
- Familiar with Hilton programs: OnQ Property Management System, Rates and Inventory, OnQ Solicitation Management, The Hilton Lobby site, Expediapartnercentral, Cvent, Hotelplanner, Meetingbroker, HSIA, Global Revenue Optimization (Property did not use the Hilton RMCC group), ADP payroll system, M3 Citrix, Database Maintenance, Micros, Onity RFID system, and of course Excel Spreadsheet, Power Point, and Microsoft Word.
- Managed Global Revenue Optimization without the aid of RMCC.
- I possess skill in computer hardware and knowledgeable in applications and programs.
- Managed departments with labor, ordering, and productivity.
- Handled accounts receivables/payables, invoicing, and capitals.
- Focused on Hilton Quality Assurance Inspections.
- Currently working on site during massive exterior/interior/roof renovation - Handle operations of staff, guests, management company, owners, and the construction crews lodged on the property.
- Increased ADR and OCC growth for 4 months in 2016 with a 29-year-old property that has not undergone a renovation.
Assistant General Manager, Personnel Director, And Director Of Sales
Hilton Garden Inn
01.2013 - 01.2015
- Developed departmental objectives, work schedules, budgets, and policies.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Verified that personal and payment information on guest accounts was accurate and secure.
- Collaborated with maintenance, housekeeping, sales, front desk, food & beverage to achieve our goals in revenue and customer satisfaction.
- Performed the hiring of new associates, orientation, and training with new team members.
- Focused on receiving only Outstanding Hilton Quality Assurance inspections during my time at the property.
- Focused on increasing ADR and OCC for greater REVPAR on site. Succeeded many times during a declining market in comparison to stronger previous years.
- Certified Director of Sales for Hilton Garden Inns - Familiar with hotelplanner, expediapartnercentral, OnQ Solicitation Managements, RFPs, Contracts, Local Negotiated Rates, Group Blocks, Rates and Inventory Management, Sales Blitz's, Meetingbroker, Cvents, and handled group/meeting space quoting coordinating with team members on set ups.
- Managed Global Revenue Optimization without the aid of RMCC.
- Oversee all hotel operations assisting the General Manager with decisions for the future of the properties and informing him of property performance, successes, failures, and discrepancies.
- Relocated to sister property with a vertical promotion to Hampton Inn General Manager of Meridian.
Education
Bachelor of Science - Hotel and Restaurant Management
Auburn University
Auburn, AL2010
Skills
- Service-oriented
- Hotel operations and management
- Event planning and coordination
- Payroll management
- Hospitality background 10 years
- Revenue Management
- Advanced IT and computer knowledge
- Food and Beverage Management/Services
- Skilled negotiator/Sales Leader
- Team building/Leadership
- Efficient/Organized
- Multi-branded Quality Assurance Knowledge
- POS and Property Management Systems
- High level financial understanding
Timeline
General Manager
Homewood Suites Airport University-Area HVMG
03.2023 - Current
General Manager
Hilton Garden Inn West Monroe, MCR
09.2021 - 01.2023
General Manager Full Service Holiday Inn
Integral Hospitality Solutions
01.2019 - 09.2021
General Manager Home2 Suites by Hilton
Integral Hospitality Solutions
09.2018 - 01.2019
General Manager Tru by Hilton
Integral Hospitality Solutions
02.2018 - 09.2018
General Manager
Hampton Inn
11.2015 - 02.2018
Assistant General Manager, Personnel Director, And Director Of Sales
Hilton Garden Inn
01.2013 - 01.2015
Bachelor of Science - Hotel and Restaurant Management
Auburn University
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