Samuel Dawson
Burlington,VT
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
17
17
years of professional experience
Work History
Bartender/Server
The Friendly Toast
09.2020 - 02.2024
- Helped serve restaurant and bar menu exceeding customer expectations.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Assisted with inventorying beverage ingredient stock and bar supplies.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Served high customer volumes during Sunday brunch, holiday weekends, and special events
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Ken's Pizza
03.2018 - 08.2020
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
General Manager
Purple Sage Salon And Spa
04.2015 - 03.2018
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed and implemented strategies to increase sales and profitability.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Server
Outback Steakhouse
12.2014 - 04.2015
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bartender/Shift Manager
Ken's Pizza
05.2012 - 12.2014
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Bartender
Vermont Tap House
09.2013 - 04.2014
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Developed deeper knowledge of craft beer brewing and serving craft beers with a focus on local breweries
Server/Bartender
Applebee's Neighborhood Grill & Bar
05.2007 - 09.2013
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
GED -
Ironwood Ridge High School
Tucson, AZSkills
- Professional Appearance
- Team player attitude
- Interpersonal Communication
- Highly reliable
- Beverage Preparation
- Customer service expertise
- Food and Beverage Service
- Drawer balancing
Timeline
Bartender/Server
The Friendly Toast
09.2020 - 02.2024
Bartender
Ken's Pizza
03.2018 - 08.2020
General Manager
Purple Sage Salon And Spa
04.2015 - 03.2018
Server
Outback Steakhouse
12.2014 - 04.2015
Bartender
Vermont Tap House
09.2013 - 04.2014
Bartender/Shift Manager
Ken's Pizza
05.2012 - 12.2014
Server/Bartender
Applebee's Neighborhood Grill & Bar
05.2007 - 09.2013
GED -
Ironwood Ridge High School
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