Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Dempster

Executive Services Supervisor

Summary

Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.

Overview

16
16
years of professional experience

Work History

Executive Services Supervisor

Vroom
03.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled escalated customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Assisted with training and development of team members.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Monitored team's performance and gave feedback when necessary.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Provided primary customer support to internal and external customers.

Senior Funding Specialist

Vroom
08.2020 - 03.2021
  • Collected and compiled paperwork such as title abstracts, loan files and required lender documents for funding on vehicle purchases.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.

Consumer Document QA Specialist

Vroom
02.2018 - 03.2020
  • Fixed identified titling and registration issues to increase productivity and boost workflows.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Created and collaborated in implementation and maintenance of customer complaint log.
  • Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.

Vehicle Registration Account Manager

Vroom
12.2017 - 03.2018
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Met existing customers to review current services and expand sales opportunities.
  • Contributed to team objectives in fast-paced environment.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.

Sales Support Administrator

Conair Corporation
09.2005 - 04.2017
  • Organized promotional sales events and interacted with vendors to increase sales volume.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.\
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Education

No Degree - Political Science and Government

University of Liberia
Monrovia, Liberia
05.2001 -

Skills

Training and mentoring

undefined

Timeline

Executive Services Supervisor

Vroom
03.2021 - Current

Senior Funding Specialist

Vroom
08.2020 - 03.2021

Consumer Document QA Specialist

Vroom
02.2018 - 03.2020

Vehicle Registration Account Manager

Vroom
12.2017 - 03.2018

Sales Support Administrator

Conair Corporation
09.2005 - 04.2017

No Degree - Political Science and Government

University of Liberia
05.2001 -

Similar Profiles

CREATE PROFILE
Samuel DempsterExecutive Services Supervisor