SAMUEL DIBERNARDO
Syracuse,New York
Summary
Highly efficient Mentor well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mentor
Advocates Inc
Syracuse, NY
09.2023 - Current
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment by demonstrating strong values and ethical standards.
- Enhanced mentee performance by providing personalized guidance and support.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
Owner
Compassionate Care For Others
03.2020 - Current
- Assessed, organized and documented patient data to develop an appropriate plan of care.
- Instructed patients and families regarding diagnosis, treatment plan and preventative care according to individualized health needs.
- Interacted with family, physicians and other disciplines regarding patient care.
- Organized and reorganized itinerary according to the date, weather, clients, and the situation of attractions.
- Greeted and assisted clients and prospective clients with treatment plans, and answering any additional questions both in person and over the phone.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Youth Specialist
Access CNY
Syracuse, NY
12.2022 - 08.2023
- Facilitated group sessions and provided one-on-one support.
- Planned and executed activities to promote skill and talent development.
- Enhanced program effectiveness by collaborating with fellow Youth Specialists to develop innovative strategies and approaches.
- Utilized effective conflict resolution techniques to address behavioral issues and promote a safe and inclusive atmosphere.
Daytime Floater/Supervisor
CleanTec
11.2021 - 04.2022
- Assisted with the training of assigned staff and site based staff in the proper use of specialized tools, materials, and equipment.
- Assisted in performing preventive maintenance where possible to keep equipment in good running condition.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative
Circle K
11.2020 - 10.2021
- Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations.
- Addressed customer concerns and provided timely resolution to mitigate complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Completed sales payments, refunds, and exchanges and issues store credit.
- Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operations.
Temporary Nursing Aide
Elderwood @ Liverpool
Liverpool, NY
08.2020 - 11.2020
- Monitored food, beverage, and medication intake and alerted supervisory staff to changes in patient conditions
- Assisted nurses with daily tasks, improving overall efficiency of the healthcare team.
- Managed basic housekeeping to keep patient areas clean, safe, and healthy.
- Assisted with activities of daily living for hair care, oral care, and dressing.
- Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatment.
- Facilitated patient mobility by assisting with transfers, ambulation, and positioning.
Delivery Driver
Grubhub Inc.
06.2019 - 09.2020
- Handled delivery orders, communication, and navigation via smartphone app
- Checked food products against recorded orders to verify order accuracy and quality, to promote positive customer experiences
- Picked up food items at restaurants and delivered to customers within promised timeframe with 100% accuracy.
Auto Detailer/Sales
American Limousine
07.2019 - 09.2019
- Followed strict detailing procedures to complete consistent work and exceed customer expectations
- Checked finished work for quality and proactively corrected flaws impacting vehicle appearance
- Stored, mixed, and applied chemicals correctly to minimize environmental impacts
- Cleaned upholstery, rugs, and other surfaces using cleaning agents, applicators, and cleaning devices
- Collaborated with co-workers to complete various tasks to customer satisfaction.
Manager
Planet Fitness
North Syracuse, NY
04.2018 - 08.2019
- Supported marketing efforts, creating targeted social media content to engage wellness professionals and fitness clients.
- Tracked gym member attendance, class participation, and trainer performance data.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Manger employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
Customer Service Associate
Sonic Drive In
North Syracuse, NY
05.2017 - 04.2018
- Kept products properly rotated and stored to meet quality requirements.
- Cleaned workstations, storage areas, and kitchen equipment regularly to minimize contamination and illness risks.
- Inspected and stored products within required range of temperature and proper storage to preserve food quality and freshness.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Handled cash with high skill and maintained accurate drawer counts with proper payment processing.
Education
General Studies - General Studies - Regents
Cicero-North Syracuse High School
CiceroVocational Training - Business Administration And Management
Innovation Tech
LiverpoolSkills
- Teamwork and Collaboration
- Effective Leadership
- Organization
- Self-awareness
- Skill Development
- Empathetic Approach
- Case Management
- Customer Relations
Additional Information
300+, 150
Certification
- CPR/Basic First Aid, American Red Cross - 2022 - 2024
- Temporary Nursing Aide Certificate
Additional Information
- Seasonal Lawn Care & Snow Experience (4 Years)
Timeline
Mentor
Advocates Inc
09.2023 - Current
Youth Specialist
Access CNY
12.2022 - 08.2023
Daytime Floater/Supervisor
CleanTec
11.2021 - 04.2022
Customer Service Representative
Circle K
11.2020 - 10.2021
Temporary Nursing Aide
Elderwood @ Liverpool
08.2020 - 11.2020
Owner
Compassionate Care For Others
03.2020 - Current
Auto Detailer/Sales
American Limousine
07.2019 - 09.2019
Delivery Driver
Grubhub Inc.
06.2019 - 09.2020
Manager
Planet Fitness
04.2018 - 08.2019
Customer Service Associate
Sonic Drive In
05.2017 - 04.2018
General Studies - General Studies - Regents
Cicero-North Syracuse High School
Vocational Training - Business Administration And Management
Innovation Tech