Samuel Dickinson

• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide higher level medical care.
• Executed emergency diagnostic procedures to treat patients, including CPR and airway management.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines and other tools.
• Assisted in training other EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
• Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
• Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
• Administered tests and medication to stabilize patients in field or in transit.
• Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
• Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
• Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
• Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.

Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.

Communicated with lucid patients to gather incident and medical history information.

Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.

Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.

Facilitated preparation and training for mass-casualty occurrences to minimize loss of life and maximize patient recovery.

Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.

Trained EMTs in basic life support skills, oxygen therapy, and wound care.

Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.

Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.

Kept up with continuing education requirements to maintain certification.

Communicated clearly and openly with dispatch to receive new orders and convey important updates. Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.

• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Communicated with lucid patients to gather incident and medical history information.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
• Facilitated preparation and training for mass-casualty occurrences to minimize loss of life and maximize patient recovery.
• Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
• Trained EMTs in basic life support skills, oxygen therapy, and wound care.
• Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
• Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.
• Kept up with continuing education requirements to maintain certification.
• Communicated clearly and openly with dispatch to receive new orders and convey important updates about scenes.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.

• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide higher level medical care.
• Executed emergency diagnostic procedures to treat patients, including CPR and airway management.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines and other tools.
• Assisted in training other EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
• Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
• Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
• Administered tests and medication to stabilize patients in field or in transit.
• Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.

As the Customer Service Manager (FES) for Total Wine and More I was responsible for building upon company programs and directly over seeing 28-32 team members through development plans to achieve sales, service, and operational performance goals. I also assisted in creating a sales and service culture within the store to expand our customer base and maximize profitability. Some of My Responsibilities included:

• Focusing on customer experience, brand, and loyalty awareness by building relationships throughout the community
• Creating and fostering a sales-focused environment through the development of my team members
• Supporting an environment that encourages creative thinking and risk taking
• Participating in product knowledge training and implement through team coaching
• Managing general operations and merchandising execution according to company procedures
• Ensuring staffing and team member training meets store needs and company standards
• Maintaining store inventory, product ordering, and vendor relationships
• Participating in weekly performance management reviews, including reviews and ongoing career development discussions.

• Coordinated with Cruise Director to develop, plan and organize unique and exciting cruise activities and events to promote an atmosphere of fun and excitement for varying age demographics
• Directed embarkation and debarkation procedures for guests while ensuring seamless process of cohesion and teamwork among staff and crew
• Hosted game shows, production shows, parties, trivia's and many more entertainment activities in different performance venues to deliver world-class entertainment
• Established revenue generating activities such as Trivia's, Deal or No Deal, Casino functions, and Revenue and Marketing Events
• Maximized and increased revenue opportunities in production and entertainment areas while ensuring guest satisfaction

• Directed stores sales policies, objectives, and initatives by setting short and long term sales strategies and evaluating current effectiveness of current sales programs, adjusting when needed
• Developed and trained future members of management
• Assisted in developing new concepts and driving services through empowering team by highlighting performance wins, opportunities and best practices for success
• Lead team to reach goals set forth by company by fostering Client/Customer first culture and training on recommending services and products to improves client satisfaction and sales potential
• Highlighted areas of opportunity within the store and developed action plan's to resolve
• Improved NPS (Net Promoter Score) from solid red on monthly basis to consistantly green through training and development.

• Managed team of 35+ and three Asst. Managers
• Instituted daily and weekly goals to reach the cruise target
• Ensured all guests concerns were handled in a swift but accurate manner
• Handled team scheduling and performance reviews
• Ensured guest retention by hosting events in retail shops geared towards brand awareness
• Conducted quarterly inventory of entire retail department and monthly loss prevention reports
• Created numerous product commercials to air onboard and shown to over 2,000 cabins