Samuel Dogjani
West New York,NJ
Summary
Dynamic professional with a proven track record at the Directorate of Promotion and Development of the Tourism Industry, excelling in data analysis and project coordination. Leveraged effective time management and customer support expertise to enhance visitor engagement, welcoming 25,000 tourists while delivering strategic insights and impactful reports.
Overview
5
5
years of professional experience
Work History
Specialist in the Information Center Management Sector
Directorate of Promotion and Development of the Tourism Industry
04.2024 - 09.2025
- Led initiatives in tourism information management to improve visitor services.
- Conducted thorough data research and analysis, contributing to strategic insights.
- Developed critical official documents required for administrative tasks.
- Presented key findings and updates consistently through reports to superiors.
- Welcomed approximately 25,000 tourists, enhancing overall guest engagement.
Intern
Directorate of Promotion and Development of the Tourism Industry
07.2023 - 10.2023
- Provided comprehensive tourist information to enhance visitor experiences.
- Assisted travelers with detailed travel planning and itinerary development.
- Delivered informative materials to support tourism initiatives.
Telephone Operator
Teleperformance
05.2022 - 10.2022
- Enhanced customer experience by providing expert assistance with products and services.
- Resolved complaints and concerns effectively, ensuring customer satisfaction.
- Managed technical issue resolutions to deliver timely support.
Telephone Operator
Smartcom
01.2021 - 04.2022
- Generated new sales leads through cold calling techniques.
- Enhanced sales funnel and outreach effectiveness to maximize conversions.
- Managed prospect objections and addressed concerns to facilitate sales process.
- Qualified potential customers based on needs assessment and engagement.
- Processed initial prospect information and handled follow-up requests efficiently.
- Documented and logged all sales interactions for accurate tracking.
Education
Professional Master - Rural Tourism Management
Agricultural University of Tirana
Tirana, Albania01.2025
Bachelor - Rural Tourism Management
Agricultural University of Tirana
Tirana, Albania01.2023
Skills
- Effective time management
- Customer support expertise
- Project oversight and coordination
- Analytical data skills
- Teamwork and collaboration
- Technical troubleshooting abilities
- Microsoft Office expertise
- Adaptability to change
- Computer proficiency
- Multitasking ability
Timeline
Specialist in the Information Center Management Sector
Directorate of Promotion and Development of the Tourism Industry
04.2024 - 09.2025
Intern
Directorate of Promotion and Development of the Tourism Industry
07.2023 - 10.2023
Telephone Operator
Teleperformance
05.2022 - 10.2022
Telephone Operator
Smartcom
01.2021 - 04.2022
Professional Master - Rural Tourism Management
Agricultural University of Tirana
Bachelor - Rural Tourism Management
Agricultural University of Tirana