Samuel Drake
West Jordan
Summary
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
7
7
years of professional experience
Work History
United States Postal Service
United States Postal Service
08.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Delivery Driver
FTA Transport
01.2022 - 08.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Service Representative
Harmon's Grocery
07.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Courtesy Clerk
Smith's Marketplace
04.2017 - 06.2019
- Assisted customers with large purchases by carrying items to vehicles.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Gathered and submitted feedback from customers to help managers understand current preferences and buying habits.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected more than 80 shopping carts from parking lot daily and cleaned and dried soiled and wet carts
Education
High School Diploma -
Paradigm High School
South Jordan, UT06.2019
Skills
- Proficient in Microsoft Office
- Order Fulfillment
- Stocking and Replenishing
- Motivated Team Player
- Attention to Detail
- Customer Service
- Productivity and Time Management
- Reliable and Responsible
- Adaptable and Flexible
- Active Listening
- Customer-Oriented Mindset
- Problem Solving
Accomplishments
- Achieved the rank of Eagle Scout in the Boy Scouts of America.
Timeline
United States Postal Service
United States Postal Service
08.2023 - 08.2024
Delivery Driver
FTA Transport
01.2022 - 08.2023
Customer Service Representative
Harmon's Grocery
07.2019 - 01.2022
Courtesy Clerk
Smith's Marketplace
04.2017 - 06.2019
High School Diploma -
Paradigm High School
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