Samuel Eash III
Tooele,UT
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
21
21
years of professional experience
Work History
Sales & Service Specialist
Cintas
11.2017 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Ran a $10,000 a week Route
- Continue to score 10's on Customer evaluation's on my service.
Operations Manager
Bed Bath & Beyond
02.2002 - 11.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for weekly shifts, taking into account customer traffic and employee strengths.
- Supervised daily operations of multi-million dollar Retail operation.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained cleanliness and organization of Office & Stockroom workspace, working closely with employees to systemize tasks.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Education
High School Diploma -
Perris High School
Perris, CA06.1995
Skills
- Effective Customer Communication
- Understanding Customer Needs
- Solving Customer Concerns
- Client Needs Assessment
- Sales Management
- Safe Driving Techniques
- Contact Follow-Up
- Special Requests
Timeline
Sales & Service Specialist
Cintas
11.2017 - Current
Operations Manager
Bed Bath & Beyond
02.2002 - 11.2017
High School Diploma -
Perris High School
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