Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Samuel Eaton

Sangerville,ME

Summary

Results-driven Supervisor with experience steering and directing all aspects of operations, administration, budgeting and equipment maintenance. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Effective in collaborating with upper management to achieve organizational objectives.

Overview

8
8
years of professional experience

Work History

Territory Sales Manager

Outer Reach Broadband
Hallowell, Maine
05.2024 - Current
  • Devised territory sales plan to exceed revenue and market penetration goals.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Monitored sales performance metrics to ensure theachievement of targets.
  • Negotiated pricing, terms, and implementation dates.
  • Managed expenses and time to maximize productivity.
  • Set realistic sales targets based on a thorough analysis of territory potential.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Assistant Store Manager

Family Dollar
Guilford, ME
10.2023 - 05.2024
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Merchandiser

Scotts Miracle-Gro
Bangor, Maine
05.2021 - Current

Arranged items in favorable positions and areas of store to attract customers and optimize sales.

Monitored stock to maintain sufficient quantity of featured product.

Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.

Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.

Team Lead

Shared Solar Advisor
Sangerville, ME
07.2022 - 12.2022

Monitored team progress and enforced deadlines.

Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Generated more than 30 leads per week and pursued appointment opportunities to convert prospects into new customers.

Sales Executive

Airocomm LLC
Hermon, ME
02.2022 - 07.2022

Established new accounts and serviced existing accounts maintaining professional relationships.

Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.

Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.

Analyzed competitors' successes and failures, evaluating impact on market.

Department Supervisor

Lowes Home Improvment
Bangor, ME
09.2020 - 04.2021

Trained and mentored new associates on department policies and procedures.

Supervised 15 employees in retail department and delegated each one with tasks and responsibilities.

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Delegated tasks appropriate to individual employees to provide development opportunities.

PRO Services Specialist

ImprovementLowes Home Improvement
Bangor, ME
07.2019 - 09.2020

Assist customers in creating quotes for building materials needed for all repairs, and fresh build projects.

Create quotes, generate material lists, and set expectations of all needs on the project.

Maintain professional work environment, assist customers promptly and respond to inquires through phone/email/texts from customers.

Followed up after sales to assess satisfaction and identify ongoing requirements.

Merchandiser

Scotts Miracle-Gro
Bangor, ME
04.2019 - 07.2019

Set displays for the company, stock merchandise, and follow plan-o-grams. Face Product, down stock and pull inventory. Assisted customers in purchases of product related to our company, as well as offer options for what to be used in conjunction or next.

Supervisor

BSC Cleaning Services
Bangor, ME
10.2018 - 04.2019

I ran a team of cleaners in the bangor area, and even assisted teams in other parts of maine. I delivered supplies to my cleaners, ran inspections of their duties, made sure all cleaners where preforming duties to expectations and where on time for their shifts. I covered shifts and even had my own buildings that i cleaned.

SSC UK

Wayfair
Bangor, me
10.2017 - 10.2018

Was Trained to assist UK customers with their orders by providing unique resolutions to order issues. Also by assisting customers with purchasing and locating items they look to purchase. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication.

SSC

Wayfair
Bangor, ME
06.2017 - 10.2017

take customers orders, help with orders, and help customers with browsing online. Made reasonable procedure exceptions to accommodate unusual customer requests. Maintained up-to-date records at all times.

CSR 1 General Care

T-mobile
Oakland, me
11.2016 - 06.2017

I came to t-mobile from nexxlinx in order to further my carrier in the customer service industry.

Education

High School Diploma - Computers, mathematics

Brewer High School
2007

Certificate - Robotics, Computers

United Technologies center
2007

Skills

  • High customer service standards
  • Employee relations specialist
  • Conflict resolution proficiency
  • Devoted to data integrity
  • Strong problem solving ability
  • Multi-tasking mastery
  • Leadership skills
  • Training and mentoring
  • Supply and inventory management
  • Staff development
  • Project scheduling
  • Staffing assignments
  • Administrative duties
  • Phone inquiries
  • Personnel management
  • Service scheduling

Accomplishments

  • Led team to achieve best results from our department since the store opened at that location, earning recognition from upper management and financial reward.
  • Consistently maintained high customer satisfaction ratings.
  • Received multiple service star awards for outstanding customer service and was even awarded one by the district manager for going up and beyond with customer service.
  • Increased and set new record for sales.

Timeline

Territory Sales Manager

Outer Reach Broadband
05.2024 - Current

Assistant Store Manager

Family Dollar
10.2023 - 05.2024

Team Lead

Shared Solar Advisor
07.2022 - 12.2022

Sales Executive

Airocomm LLC
02.2022 - 07.2022

Merchandiser

Scotts Miracle-Gro
05.2021 - Current

Department Supervisor

Lowes Home Improvment
09.2020 - 04.2021

PRO Services Specialist

ImprovementLowes Home Improvement
07.2019 - 09.2020

Merchandiser

Scotts Miracle-Gro
04.2019 - 07.2019

Supervisor

BSC Cleaning Services
10.2018 - 04.2019

SSC UK

Wayfair
10.2017 - 10.2018

SSC

Wayfair
06.2017 - 10.2017

CSR 1 General Care

T-mobile
11.2016 - 06.2017

High School Diploma - Computers, mathematics

Brewer High School

Certificate - Robotics, Computers

United Technologies center
Samuel Eaton