Samuel Eavins
Denton,TX
Summary
Proactive worker with a proven track record in optimizing staff schedules, enhancing team communication, and boosting sales through effective marketing strategies with a passion for helping others. Skilled in inventory control, customer service excellence, and process improvement. Bringing strong leadership and problem-solving abilities to drive customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Part Sales Manager
AutoZone
11.2021 - Current
- Cultivated a positive workplace culture by promoting open communication between team members.
- Organized staff schedules efficiently to ensure adequate coverage during peak business hours.
- Implemented effective marketing strategies to promote products and services to potential clients.
- Maintained accurate records to ensure proper billing, tracking of warranties, and inventory control.
- Collaborated with other departments for smooth coordination of orders, deliveries, and overall customer experience.
- Spearheaded special projects to improve processes, resulting in increased efficiency within the department.
- Boosted sales, effectively upselling and cross-selling relevant products to customers.
- Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
- Increased customer satisfaction by providing exceptional service and expert advice on part sales.
Server Team Lead
Virgin Hotels
08.2020 - Current
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Enhanced server performance by implementing effective monitoring tools and optimizing configurations.
Education
Bachelor of Arts - Psychology
University of North Texas
Denton, TX05.2022
Skills
- Problem-Solving
- Team Leadership
- Positive and Friendly Attitude
- Exceptional communication
- Strong multitasking
- Customer Service
- Active Learning
- Employee Relations
Timeline
Part Sales Manager
AutoZone
11.2021 - Current
Server Team Lead
Virgin Hotels
08.2020 - Current
Bachelor of Arts - Psychology
University of North Texas