Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Edgcomb Meza

Chicago,Illinois

Summary

Confident professional with a passion for learning and development. Eager to leverage education and learning in the Business Administration field to support growth and success of a high performing organization. US Navy veteran with a strong track record of leadership, setting effective goals, and leading a team to achieve those goals. Committed to continuous improvement and driving team success.

Overview

7
7
years of professional experience

Work History

Service Shopper

Instacart
Tampa, Florida
02.2022 - 08.2022
  • Cultivated relationships with customers, built loyal clientele by providing exceptional customer service
  • Selected items at client’s preferred store, verifying any replacement items, selected freshest fruit, produce, and meats delivering those items on-time to specified locations
  • Utilized system software to view and accept available orders, ensuring accuracy and customer satisfaction
  • Coordinate delivery of large orders with various destinations and locations, and plan efficient delivery routes.

Peer Support Specialist

Metro Inclusive Health
Tampa, Florida
11.2020 - 11.2021
  • Provided emotional and psychological support to individuals suffering from a variety of mental illnesses and substance use
  • Maintained contact with 30+ clients through phone calls, emails, and home visits
  • Assisted 10+ clients transitioning to mainstream society by helping clients craft strategies for coping and achieving their goals
  • Educated clients and community about HIV, STI, mental health, and substance use while drawing upon personal experience
  • Participated in various outreach programs, such as syringe exchange and VA
  • Built relationships with others based on trust and honesty by using active listening and dynamic communication skills
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery
  • Provided ongoing assessment, problem-solving, and skill teaching to assist individuals with activities of daily living

Greeter

James A. Haley VA Hospital
Tampa, Florida
08.2019 - 02.2020
  • Welcomed and assisted family members, their families, and visitors into the hospital
  • Ascertained 50+ patients’ and or visitors’ needs and directs them accordingly
  • Aided patients and visitors by obtaining wheelchairs or other services as needed
  • Escorted or transported patients who need help to their destination within the hospital
  • Member of a pilot program providing veterans with sleep aid and comfort services.
  • Acted as the first point of contact for visiting clients and customers
  • Answered customer questions and pointed individuals in the right directions
  • Fielded customer complaints and notified managers
  • Displayed friendly, outgoing, and energetic behavior to create a warm, fun atmosphere for guests

Medical Supply Technician

VAMC Medical Center
Martinsburg, WV
02.2019 - 05.2019
  • Assisted SPD staff with cleaning soiled equipment in each medical unit with various cleaning procedures appropriate for the variety of equipment
  • Assisted the sterile processing service staff with the delivery of the sterile instruments to the OR, Dental, Podiatry, ENT clinic, and audiology clinic
  • Collect soiled reusable medical instruments from these areas and deliver them to the decontamination area of sterile processing via case cart
  • Collected soiled/used equipment, i.e., suction machines, feeding pumps, vacuum regulators, oxygen regulators, and infusion pumps
  • Transported clean bins and redistributed them to the designated areas within the facility.
  • Provided support to medical staff in resolving medical equipment problems
  • Applied effective time management techniques to meet tight deadlines

Packer

Amazon Fulfillment Inc
Ruskin, Florida
11.2017 - 01.2018
  • Acquired picking orders from supervisors and attempted to find products in Amazon warehouses
  • Ensured that the picked product conforms to the order sheet provided
  • Checked product to ensure that it is in proper working condition and is not damaged
  • Entered picking, packing, and loading information into the predefined Amazon database
  • Handled voice-directed picking processes by following set protocols
  • Maintained daily production and packing records
  • Reported any errors in production selection and quantity to the supervisor immediately.
  • Protected materials for transport by correctly packaging products in boxes and crates
  • Complied with safety, health, and environmental regulations as prescribed by law
  • Performed required housekeeping to keep work areas clean, such as sweeping floors, putting trash in trash containers, and picking up products from the floor
  • Completed daily orders with expert picking and packing of shipments

Server

Uno’s Pizzeria and Grill
Virginia Beach, Virginia
06.2016 - 01.2017
  • Delivered exceptional service by greeting and serving guests
  • Knowledgeable and enthusiastic about the menu
  • Suggested additional items to guests as appropriate
  • Maintained cash and cash equivalents in a responsible manner
  • Solicited guest feedback and ensured guest satisfaction
  • Performed light housekeeping duties such as cleaning tables, chairs, and floor debris.
  • Provided professional services and support in a dynamic work environment
  • Worked effectively in fast-paced environments
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Demonstrated respect, friendliness, and willingness to help wherever needed

Restaurant Manager

Hearthstone Pizzeria
Crystal City, Virginia
09.2015 - 05.2016
  • Coordinated daily Front of the House and Back of the House restaurant operations
  • Delivered superior service and maximized customer satisfaction
  • Responded efficiently and accurately to customer complaints
  • Regularly reviewed product quality and researched new vendors
  • Organized and supervised shifts
  • Appraised staff performance and provided feedback to improve productivity
  • Estimated future needs for goods, kitchen utensils, and cleaning products
  • Ensured compliance with sanitation and safety regulations
  • Managed the restaurant's good image and suggested ways to improve it
  • Controlled operational costs and identified measures to cut waste
  • Credited detailed reports on weekly, monthly, and annual revenues and expenses
  • Promoted the brand in the local community through word of mouth and restaurant flyers.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
  • Correctly calculated inventory and ordered appropriate supplies
  • Reconciled cash and credit card transactions to maintain accurate records
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service

Education

BBA - business administration

Strayer University
Washington
06.2024

Skills

  • Office Technology
  • Administrative Education
  • Management
  • Bilingual
  • Group Facilitation
  • Machine Operations
  • Customer Service
  • Leadership

Timeline

Service Shopper

Instacart
02.2022 - 08.2022

Peer Support Specialist

Metro Inclusive Health
11.2020 - 11.2021

Greeter

James A. Haley VA Hospital
08.2019 - 02.2020

Medical Supply Technician

VAMC Medical Center
02.2019 - 05.2019

Packer

Amazon Fulfillment Inc
11.2017 - 01.2018

Server

Uno’s Pizzeria and Grill
06.2016 - 01.2017

Restaurant Manager

Hearthstone Pizzeria
09.2015 - 05.2016

BBA - business administration

Strayer University

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Samuel Edgcomb Meza