Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

Samuel Ettima

Los Angeles,CA

Summary

Pursuit of a rewarding and challenging career within an organization, which promotes a path for stability and success. Assist, learn and gain experience where my varied skills and strengths will be profitably utilized to achieve your company goals.


Overview

21
21
years of professional experience

Work History

Home Loan Specialist

Private National Mortgage Acceptance Company
07.2020 - Current
  • Multi-task, meet deadlines and adjust to changing priorities in a cooperative manner.
  • Analyze complex solicitations and research solutions to fulfill programmatic requests.
  • Make recommendations to improve examination process from assignment to closure and assists management with tracking and follow-up to ensure examination is completed timely, within a reasonable timeframe.
  • Experience with researching and interpreting laws & regulations.

Mortgage Loan Counselor

Private National Mortgage Acceptance Company
02.2018 - 06.2020
  • Develop procedures to track referrals and create reports summarizing the aging of each referral, the violations cited in the referral memos and the final actions taken against the customers.
  • Maintains various databases, including but not limited to Encompass, Zendesk,
    and LAMP as they relate to Lender-Client and Mortgage industry standards.
  • Conducts independent research of customer financial business activities, amount of assets under management, disclosures, and risk levels, in all 50 states.
  • Train staff members, conduct performance reviews, & make recommendations

Went Back to School to Further Education

Unemployed - Full Time Student
01.2015 - 01.2018
  • Received Associates Degree in Office Management
  • GE Certified
  • Deans List
  • Employment Preparation

Loss Mitigation Supervisor

JP Morgan Chase
10.2009 - 12.2014
  • With minimal instruction and supervision, reasons logically and creatively and utilizes a variety of analytical techniques and software such as Excel, Word, Access to evaluate the established procedures and make recommendations to management team to improve efficiency; & provide guidance to the staff who performs these procedures.
  • Oversaw and monitored team objectives while enhancing employee development through effective coaching and training.
  • Accountable for teams achieving or exceeding monthly goals and passing Quality Assurance monitors.
  • Extensive knowledge of FDCPA, bankruptcy, foreclosure and loss mitigation policies and procedures.

Loss Mitigation Specialist

Washington Mutual
03.2006 - 09.2009
  • Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
  • Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.

Customer Service Representative

IndyMac Bank
02.2004 - 02.2006
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered average of 90 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Utilized variety of systems and web- based tools to research, and collection of delinquent accounts.

Education

Bachelor of Arts - Business Administration And Management

California Baptist University
Riverside, CA
12.2020

Skills

  • Policy Analysis
  • Budgeting
  • Performance Tracking & Evaluations
  • Strong Verbal & Written Communication Skills
  • Personnel Analysis
  • Time Management
  • Computer Proficiency-Microsoft Office (Excel, Word, SharePoint)
  • Ability to manage multiple tasks & deadlines simultaneously
  • Program Evaluation & Planning
  • Compliance Assessments
  • Quality Control Optimization
  • Interpret Law & Regulations

Affiliations

  • Zendesk
  • Encompass
  • Five9
  • Lamp
  • WebLGY
  • West VM
  • Flowscape
  • LAFA
  • Mortgage Servicing Platform (MSP)

Timeline

Home Loan Specialist

Private National Mortgage Acceptance Company
07.2020 - Current

Mortgage Loan Counselor

Private National Mortgage Acceptance Company
02.2018 - 06.2020

Went Back to School to Further Education

Unemployed - Full Time Student
01.2015 - 01.2018

Loss Mitigation Supervisor

JP Morgan Chase
10.2009 - 12.2014

Loss Mitigation Specialist

Washington Mutual
03.2006 - 09.2009

Customer Service Representative

IndyMac Bank
02.2004 - 02.2006

Bachelor of Arts - Business Administration And Management

California Baptist University
Samuel Ettima