Pursuit of a rewarding and challenging career within an organization, which promotes a path for stability and success. Assist, learn and gain experience where my varied skills and strengths will be profitably utilized to achieve your company goals.
Overview
21
21
years of professional experience
Work History
Home Loan Specialist
Private National Mortgage Acceptance Company
07.2020 - Current
Multi-task, meet deadlines and adjust to changing priorities in a cooperative manner.
Analyze complex solicitations and research solutions to fulfill programmatic requests.
Make recommendations to improve examination process from assignment to closure and assists management with tracking and follow-up to ensure examination is completed timely, within a reasonable timeframe.
Experience with researching and interpreting laws & regulations.
Mortgage Loan Counselor
Private National Mortgage Acceptance Company
02.2018 - 06.2020
Develop procedures to track referrals and create reports summarizing the aging of each referral, the violations cited in the referral memos and the final actions taken against the customers.
Maintains various databases, including but not limited to Encompass, Zendesk,
and LAMP as they relate to Lender-Client and Mortgage industry standards.
Conducts independent research of customer financial business activities, amount of assets under management, disclosures, and risk levels, in all 50 states.
Train staff members, conduct performance reviews, & make recommendations
Went Back to School to Further Education
Unemployed - Full Time Student
01.2015 - 01.2018
Received Associates Degree in Office Management
GE Certified
Deans List
Employment Preparation
Loss Mitigation Supervisor
JP Morgan Chase
10.2009 - 12.2014
With minimal instruction and supervision, reasons logically and creatively and utilizes a variety of analytical techniques and software such as Excel, Word, Access to evaluate the established procedures and make recommendations to management team to improve efficiency; & provide guidance to the staff who performs these procedures.
Oversaw and monitored team objectives while enhancing employee development through effective coaching and training.
Accountable for teams achieving or exceeding monthly goals and passing Quality Assurance monitors.
Extensive knowledge of FDCPA, bankruptcy, foreclosure and loss mitigation policies and procedures.
Loss Mitigation Specialist
Washington Mutual
03.2006 - 09.2009
Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
Originated, reviewed, processed, closed and administered customer loan proposals.
Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
Customer Service Representative
IndyMac Bank
02.2004 - 02.2006
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered average of 90 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Utilized variety of systems and web- based tools to research, and collection of delinquent accounts.
Education
Bachelor of Arts - Business Administration And Management
California Baptist University
Riverside, CA
12.2020
Skills
Policy Analysis
Budgeting
Performance Tracking & Evaluations
Strong Verbal & Written Communication Skills
Personnel Analysis
Time Management
Computer Proficiency-Microsoft Office (Excel, Word, SharePoint)
Ability to manage multiple tasks & deadlines simultaneously