Samuel Ettima
Senior Mortgage Analyst
Los Angeles,CA
Summary
Results -driven Business Analyst with over 15 years experience in mortgage lending, risk management, regulatory compliance, and operational analysis. Proven ability to evaluate business processes, identify areas for improvement, and implement strategic solutions. Strong communicator skilled in bridging the gap between technical teams and business stakeholders. Adept at leveraging tools such as Encompass, Excel, Zendesk, and MSP to drive performance, ensure compliance, and streamline workflows. Proficient in SQL for querying data, building reports, supporting data-driven decision making.
Overview
21
21
years of professional experience
Work History
Senior Mortgage Analyst
Private National Mortgage Acceptance Company
07.2020 - Current
- Used SQL to extract and analyze data, identify portfolio risk trends, and support compliance reporting.
- Leveraged SQL queries to support data validation, structured reporting, and business intelligence dashboards.
- Manage and optimize the use of Encompass, Zendesk, and Lamp systems for mortgage servicing tasks.
- Collaborated with internal departments to analyze and process complex mortgage loan scenarios, increasing processing accuracy by 22%.
Mortgage Loan Counselor
Private National Mortgage Acceptance Company
02.2018 - 06.2020
- Performed loan analysis, including credit, income, and collateral review; contributed to a 15% reduction in loan processing errors.
- Supported internal audit and QC functions to identify risk trends and recommend solutions, improving risk response time by 28%.
- Assisted with developing SOPs (standard operating procedures) to track referral aging violations and regulatory actions, reducing compliance gaps by 40%.
- Utilized Excel and Encompass to create structured reports, increasing reporting consistency by 30%.
Career Development Training
Self Employed
03.2016 - 01.2018
- Focused on career re-alignment and professional development for re-entering the financial services industry.
- Completed online courses in data analysis, Excel, and business operations.
- Participated in research and networking to stay updated with evolving industry trends.
Student
Los Angeles ORT Technical Institute
01.2015 - 02.2016
- Earned an Associate's Degree in Office Management; later completed a B.A. in Business Administration and Management (2020).
- Conducted group projects and research with 100% submission accuracy, and timely delivery.
- Balanced academic and extracurricular responsibilities effectively.
Loss Mitigation/ Customer Service Roles
Various Financial Institutions
02.2004 - 12.2014
- Held roles at JP Morgan Chase, Washington Mutual, and Indymac Bank in loss mitigation, customer support, and management.
- Provided oversight in credit risk, policy compliance, and foreclosure resolution, contributing to 20% fewer repeat delinquencies.
- Developed skills in regulatory documentation, call center efficiency, and data accuracy.
- Supported team training and internal audits, boosting team productivity by 25% during high-volume periods.
Education
Bachelor of Arts - Business Administration And Management
California Baptist University
Riverside, CA 05.2001 -
Skills
- SQL
- Business Process Improvement
- Regulatory Compliance
- Risk Assessment
- Performance Metrics and Reporting
- Microsoft Excel
- Encompass
- Zendesk
- Project Coordination
- Mortgage Operations
- Policy Analysis
- Quality Control
- Time Management
- Verbal and Written Communication
- Zendesk
- Encompass
- Five9
- Lamp
- WebLDY
- West VM
- Flowscape
- LAFA
- Mortgage Servicing Platform(MSP)
Affiliations
National Notary Association
Timeline
Senior Mortgage Analyst
Private National Mortgage Acceptance Company
07.2020 - Current
Mortgage Loan Counselor
Private National Mortgage Acceptance Company
02.2018 - 06.2020
Career Development Training
Self Employed
03.2016 - 01.2018
Student
Los Angeles ORT Technical Institute
01.2015 - 02.2016
Loss Mitigation/ Customer Service Roles
Various Financial Institutions
02.2004 - 12.2014
Bachelor of Arts - Business Administration And Management
California Baptist University
05.2001 -
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