Samuel Etuk
Houston,TX
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
7
7
years of professional experience
Work History
Business Analyst
Texas Department Of Criminal Justice, TDCJ
06.2022 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized them into presentations
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
- Identified process inefficiencies through gap analysis and outlined sensible solutions
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
- Evaluated trends to understand competitive environments and assess current strategies
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement
- Developed and controlled execution of reporting and analytics for multiple operations departments
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation
- Established strategy for operations reporting and analytics, identifying key needs for deliverables while driving continuous improvement of processes
- Produced accurate and timely collections reports, facilitating measurable decision-making and engagement with customers
- Instituted contingency plans, ensuring business continuity through cross-training, documentation, and data backups
- Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
- Collaborated with stakeholders to define project objectives and criteria
- Performed gap analysis to identify areas of improvement
- Optimized data access and storage to improve performance of analytics systems
- Developed and implemented data governance policies and procedures
- Created data models to support decision-making processes
- Developed complex dashboard and reporting tools to track business performance metrics
- Utilized data visualization techniques to present and explain complex data sets
Business Analyst / QA
CSAT Solution LP
05.2019 - 05.2022
- Elicited and gathered user and business requirements through open end discussions and surveys from keyholder, customers, and subject matter experts to define scope and requirements for business
- Support product through its life cycle Analyzing data to inform business decisions
- Elicited stakeholder feedback and input through interviews and surveys
- Responsible for process flow documentation and use case documentation as needed for all assigned projects
- Involved in documentation during various phases of software development life cycles
- Experienced in working with teams and product owners to define value and user-driven product roadmaps and transform them into actionable user stories and sprint plans Identified process inefficiencies through gap analysis and outlined sensible solutions
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
- Evaluated trends to understand competitive environments and assess current strategies
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement
- Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies
- Employed strong program management skills to successfully define and manage ongoing initiatives designed to control implementation risks
- Supporting User Acceptance Testing (UAT) including development of scripts and conducting UAT with end users for 100% accuracy
- Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs
- Perform UAT with Business owners to ensure they are satisfied with their request before deployment to production
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
- Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers
- Improved processes within collections and rigorously tested test and learn strategies throughout collections processes
- Defined and led strategies to reduce delinquent accounts, analyzing written-off accounts to drive additional recovery and introducing settlement and hardship programs to increase delinquent customer response rates
- Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product.
- Executed analysis of risks and identified risk mitigation strategies
- Collaborated with stakeholders to identify business needs and data sources
- Analyzed data to identify root causes of problems and recommend corrective actions
Business Analyst
Amazon Houston Texas
09.2016 - 05.2019
- Gather and clarify business process issues and requirements/ user stories and acceptance criteria through working group sessions
- Develop supporting materials to facilitate requirement building such as wireframes, sample dashboards, and user journey maps
- Demonstrated ability to translate business requirements into system specifications and technical designs
- Understanding of Software Development Life Cycle, including Agile testing
- Knowledge of test management toolsets such as Jira
- Experience with reporting tools and delivering insightful metrics to stakeholders
- Translate business requirements into user stories for development team
- Develops business and system requirements, functional designs, process flows, and test plans
- Support report generation and materials for meetings
- Elicited stakeholder feedback and input through interviews and surveys
- Responsible for process flow documentation and use case documentation as needed for all assigned projects.
Education
Bachelor of Art - Marketing
Benue State Polytechnic
Benue, Nigeria08.2006
Skills
- Forecasting and Planning
- Asset Tracking
- Process Flow Diagram Creation
- Write Reports
- UAT Support
- Business Process Mapping
Accomplishments
- Compiling Data
- Spreadsheet Development
- Business Requirements
- Business Process Mapping
- Strategic Planning
- Competitive Market Analysis
- Requirements Analysis
- Work Organizing and Prioritizing
- Program Testing
- User Expectations
- Business Processes and Procedures
- Word Processing
- Requirements Definition
- User Acceptance Testing (UAT)
- Client Meetings
- Business Software Applications
- Business process mapping and Data analysis
- SQL and databases Data Mapping
- Product development Marketing research
- Project Management
- Quality assurance Gap analysis
- Tools & Technologies
- Visual models: Activity Diagram, Mocks-ups, Wire Frames, Business Process Flow, Prototyping
- RTM, RACI Matrix, Data Dictionary, MoSCoW, Invest Methodology.
Affiliations
IIBA – International Institute of Business Analysis (Member)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
He who is not courageous enough to take risks will accomplish nothing in life.
Muhammad Ali
Timeline
Business Analyst
Texas Department Of Criminal Justice, TDCJ
06.2022 - Current
Business Analyst / QA
CSAT Solution LP
05.2019 - 05.2022
Business Analyst
Amazon Houston Texas
09.2016 - 05.2019
Bachelor of Art - Marketing
Benue State Polytechnic
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