Samuel Fagan
Columbus,OH
Summary
Driven by a results-focused approach, I excelled at RICART Chevrolet, mastering technical problem-solving and team building. My background spans from automotive repair to enhancing guest experiences in aerial tours, demonstrating a unique blend of active listening and multitasking skills. Achieved continuous improvement, significantly elevating customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Volunteer
Devonshire Project Adventure Elementary
11.2022 - Current
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Helped their kids climb through ZipZones High ropes course.
- Belayed kids up their climbing wall and gave tips to help them succeed.
Aerial Tour Guide
Adventures On The Gorge
06.2024 - 08.2024
- Built personal relationships with guests to promote positive experiences.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Developed guests climbing/zip lining skills through our Aerial Obstacle course and other two zip line courses
Automotive Technician Apprentice
RICART Chevrolet
09.2023 - 05.2024
- Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
- Dismantled faulty assemblies to repair or replace worn or damaged parts.
- Used wrenches and hoists to remove units such as engines and transmissions.
- Conducted road tests on vehicles per to verify safe operating order of vehicle.
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
- Inspected cars to diagnose problems and perform repairs.
Team Member
Ritzys
11.2022 - 09.2023
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated register to process payments and collect cash payment for order totals.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Front of House Employee
Chick-fil-A
08.2021 - 11.2022
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
Education
High School Diploma -
Whetstone High School
Columbus, OH06.2024
Automotive Technology Certification -
Fort Hayes Arts And Academic High School
Columbus, OH06.2024
Skills
- Technical problem solving
- Continuous Improvement
- Active Listening
- Multitasking
- Knot Tying
- Team Building
- Student Engagement
Timeline
Aerial Tour Guide
Adventures On The Gorge
06.2024 - 08.2024
Automotive Technician Apprentice
RICART Chevrolet
09.2023 - 05.2024
Volunteer
Devonshire Project Adventure Elementary
11.2022 - Current
Team Member
Ritzys
11.2022 - 09.2023
Front of House Employee
Chick-fil-A
08.2021 - 11.2022
High School Diploma -
Whetstone High School
Automotive Technology Certification -
Fort Hayes Arts And Academic High School
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