Samuel Felder
West Palm Beach,FL
Summary
With a proven track record at Western Governors University, I excel in benefits administration and trend analysis, showcasing leadership in conceptualizing medical programs and enhancing data security measures. My expertise in policy interpretation and commitment to operational excellence drive significant improvements in benefits management and employee satisfaction. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Benefits Analyst
Western Governers University
03.2022 - Current
- Diagnosed and resolved technical problems for agency websites, vendor web-based applications and retirement voice system.
- Reported trends and metrics culled from HRIS data to develop programs, policies and solutions.
- Conceptualized self-funded Medical and Dental programs.
- Implemented established procedures for day-to-day service and administration of benefit plans.
- Managed processing of benefits funding for account types like HSA and FSA.
- Analyzed and reported on claims activities.
- Leveraged and integrated in-depth knowledge of benefit programs, technology and regulatory requirements for data security to provide business partners level advice and solutions.
- Delivered communication and training on new plans and changes.
- Managed daily administration of group benefit health, life insurance, flexible spending and retirement programs.
- Safeguarded integrity and accuracy of health and welfare and defined contribution plan proposals and changes in organization's internal system.
- Reviewed, evaluated and modeled benefit trends.
- Provided counsel and guidance to supervisors on best practices.
- Developed test cases and performed user acceptance testing to validate that results met requirements and business needs.
- Recommend procedural changes and efficiencies by reviewing workflow and quality control.
- Provided subject matter expertise on eligibility, coverage, and other benefits matters.
Benefits Billing and Deduction Specialist
Palm Beach State College
11.2018 - 06.2023
- Monitor and audit employee benefits programs such as group health insurance, dental, life, retirement, disability insurance, flexible spending, and life insurance.
- Determine the eligibility of employees, process enrollments, changes, terminations, set up and reconcile voluntary and involuntary payroll deductions.
- Reconcile insurance company invoices and prepare data for ACA annual reporting.
- Oversee, process, and respond to Garnishments orders such as Child Support and Medical Support Notices, Social Security, Student Loans.
- Liasion between external vendors and management
- Created and executed semi-annual Workday testing scenarios for new releases.
- Provided support for annual open enrollment and wellness programs.
Human Resources Benefits Administrator
Gulfstream Goodwill Industries Foundation
01.2018 - 11.2018
- Improved staff morale by implementing grade, salary and benefit programs in accordance with established standards.
- Managed 800+ employees across compensation, benefits, HRIS and payroll departments for optimal productivity.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Managed employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Conducted wage and salary surveys to build competitive compensation plans.
- Researched and analyzed wage, salary and other industry trends.
- Self-motivated, with a strong sense of personal responsibility.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Reviewed benefits paperwork for accuracy and completeness.
Total Rewards Director
Life Solutions Outpatient & Rehab Center
06.2012 - 10.2017
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Conceptualize and designed company first benefits package.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Educated new hires about different benefit plans.
- Audited benefit programs and agreements to optimize service delivery.
- Kept programs in line with plan structure, company policy and legal requirements.
- Demonstrated leadership skills in managing projects from concept to completion.
- Helped HR teams interpret compensation policies for developing staff benefits and salaries.
- Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
Customer Service Manager
Walmart
09.2010 - 05.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Established team priorities, maintained schedules and monitored performance.
- Executed nightly cash management and audits
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
MBA - Human Resources Management
Lynn University
Boca Raton, FL12.2021
Bachelor of Science - Health Sciences
Florida Agricultural And Mechanical University
Tallahassee, FL12.2012
High School Diploma -
Suncoast High School
Riviera Beach, FL05.2004
Skills
- Benefit plan audits
- Benefits Administration
- Cost-benefit analysis
- Open enrollment procedures
- New employee enrollment
- Trend Analysis
- 401k reconciliations
- Compensation analysis
- FMLA comprehension
- Policy Interpretation
Certification
- Group Benefits Associate (GBA) - Jul 2024
- Certified Employee Benefits Specialist (CEBS) ~ expected completion Nov 2024
Timeline
Senior Benefits Analyst
Western Governers University
03.2022 - Current
Benefits Billing and Deduction Specialist
Palm Beach State College
11.2018 - 06.2023
Human Resources Benefits Administrator
Gulfstream Goodwill Industries Foundation
01.2018 - 11.2018
Total Rewards Director
Life Solutions Outpatient & Rehab Center
06.2012 - 10.2017
Customer Service Manager
Walmart
09.2010 - 05.2012
MBA - Human Resources Management
Lynn University
Bachelor of Science - Health Sciences
Florida Agricultural And Mechanical University
High School Diploma -
Suncoast High School
- Group Benefits Associate (GBA) - Jul 2024
- Certified Employee Benefits Specialist (CEBS) ~ expected completion Nov 2024
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