Samuel Fightlin
Marriott
Aspen,CO
7
years of professional experience
Hospitality professional with commitment to delivering outstanding guest services. Proven track record in managing guest interactions and resolving issues promptly. Collaborative team player with a focus on achieving high standards and adapting to dynamic situations. Skilled in communication, conflict resolution, and maintaining a positive guest experience.
Work History
Senior Manager
4 Years- Managed and optimized bell and valet services to enhance guest experience across three hotels in Aspen/Snowmass area.
- Oversaw full-cycle staffing processes, including recruitment, training, and performance management.
- Supervised revenue collection and implemented cost control measures to ensure operational efficiency and elevate guest experience.
- Designed and executed comprehensive operational plans aimed at optimizing service delivery quality.
- Led cross-functional teams to streamline operational processes and enhance overall efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Coordinated training programs to enhance employee skills and performance capabilities.
Guest Services Coordinator
6 Months- Managed guest inquiries and concerns, providing timely and effective resolutions.
- Coordinated guest arrivals and departures, ensuring seamless check-in and check-out processes.
- Gave information about area attractions and provided directions.
- Assisted guests with special requests, ensuring personalized service and memorable stays.
- Ensured smooth operational flow during high-occupancy periods by effectively managing tasks within tight deadlines.
- Collaborated with housekeeping to maintain high standards of cleanliness and room readiness.
Carpenter Apprentice
2 Years- Framed and erected structures using hand and power tools, contributing to project completion.
- Organized and maintained worksite cleanliness to uphold safety standards.
- Collaborated with team members to ensure timely project completion.
- Followed blueprints and technical drawings to achieve precise measurements.
Education
Business Management
High School Diploma
Skills
Performance optimization
Operational planning
Cross-functional collaboration
Performance evaluation
Operational efficiency
Service improvement
Guest satisfaction improvement
Cost management
Team development
Strong verbal communication
Revenue optimization
Self-starter
Customer relationship management
Microsoft PowerPoint
Proactive problem solver
References
- Zaccheus Gutilla, Metropolis, 720.244.6408
- John Blatz, Clearwater Construction, 970.379.3709
- Roger Yount, Bighorn Toyota, 775.385.5342
Timeline
Guest Services Coordinator
Marriott
12.2025 - 06.2026Read More
Senior Manager
Metropolis
12.2021 - 12.2025Read More
Carpenter Apprentice
Clearwater Construction Management
12.2019 - 12.2021Read More
Metropolitan State College
Business Management
Read More
Aspen High School
High School Diploma
Read More