Dynamic professional with extensive experience as a Fixed Route Bus Driver at Great Falls Transit, excelling in passenger safety and emergency response. Proven ability to enhance service quality through strategic planning and effective communication, while maintaining compliance with DOT regulations. Skilled in problem-solving and fostering strong relationships with diverse stakeholders.
Overview
2026
2026
years of professional experience
Work History
Fixed Route Bus Driver
Great Falls Transit
Great Falls, MT
10.2021 - 09.2025
Kept detailed logs of daily activities including miles driven, stops made, passenger counts, incidents encountered, and other relevant information required by management or regulatory agencies.
Trained new drivers in proper procedures, navigation of routes, and company standards for professionalism and safety.
Contributed to company-wide accident reduction initiatives through diligent adherence to traffic laws and defensive driving practices.
Provided excellent customer service by answering passenger inquiries politely and accurately.
Fostered an inclusive environment for all passengers regardless of race ethnicity, gender age or ability status.
Maintained order on the bus by enforcing rules, handling conflicts, and addressing behavioral issues professionally.
Residential Property Manager
MGM Property Management
Great Falls, MT
05.2012 - 02.2020
Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
Established preventative maintenance schedules to minimize downtime of facilities while maximizing cost efficiency.
Salaried Manager
Sams Club
Casper, WY Grand Forks, ND Great Falls, MT
1998 - 2012
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Cross-trained existing employees to maximize team agility and performance.
Salaried Manager
Sam's Club
Great Falls, MT
1992 - 1998
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained a professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Established team priorities, maintained schedules and monitored performance.