Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Additional Information - Skills Summary
Languages
Websites
Timeline
Generic

Samuel Flores

Gainesville,GA

Summary

Dynamic Branch Manager with proven expertise in financial performance and cash management. Skilled in enhancing customer satisfaction and team leadership, I successfully identified process improvements that boosted operational efficiency. Bilingual in Spanish and English, I excel in communication and data analysis, driving results in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Branch Manager

GA Auto Pawn
Gainesville, US
01.2024 - 04.2025
  • Monitored the financial performance of the branch on a monthly basis.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Overseeing the recruitment and training of staff
  • Oversee day-to-day operations
  • Resolve employee and customer issues
  • Data entry
  • Completing car appraisals for pawn approvals
  • Approving pawns
  • Interpret pawn agreements.
  • Marketing, Sales
  • Collections
  • Completing inventory and inspections on repo cars
  • Completing DMV paperwork
  • Write-offs & Repo outs settlements
  • Completion of eline and title perfected (Vehicle Leaned)
  • Accounts payable for Repo vendors
  • Bank runs
  • Identified opportunities for process improvement initiatives within the branch.

Assistant Business Manager

Folgelman Properties
Gainesville, US
11.2021 - 12.2023
  • Account month end (Closing the books)
  • Deposit accounting at move-out
  • Market Surveys
  • Complete daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing deposits, and financial reports
  • Monitored expenses to ensure compliance with budgetary requirements.
  • Managed cash control, funds disbursement, and payroll and maintained and tracked product inventory.
  • Review and submit invoices from vendors and service providers for payment
  • Review resident files and accounting records, communicate with residents regarding outstanding balances, implement procedures for collecting on delinquencies
  • Process resident move-outs by reviewing lease terms and notice requirements
  • Follow up on service requests with the maintenance team and ensure residents' requests have been completed
  • Generate interest in the community’s unique features and benefits – and highlight what sets it apart from the competition
  • Promote resident satisfaction by serving as a resource for residents to express their concerns and assist with the resolution
  • Act as the onsite supervisor in the absence of the Property Manager
  • Inspect the tour route, models, clubhouse, and leasing office, ensuring their cleanliness (daily). If work is needed, complete a work order immediately.
  • Open the model(s) each morning prior to opening and close the model(s) each evening prior to closing.
  • Tour and lease apartments.
  • Create a guest card for every prospect, completing all information.
  • Use the revenue management pricing options with prospective residents.
  • Follow established policies and procedures in the qualification, screening, and acceptance of applications for residency.
  • Verify applications; prepare resident files and all related paperwork.
  • Consistently meet individual rental and renewal goals.
  • Prepared monthly financial reports summarizing revenue, expenses, liabilities, and assets.

Regional Community Manager Assistant

Greenleaf Management, LLC
Gainesville, US
06.2018 - 12.2019
  • Maintain an organized system for accurate record-keeping, including resident files, marketing information, service records, purchasing, inspections, general correspondence, and budget information.
  • Prepare market survey reports, ensure accuracy, and establish rental rates for prospective and current residents and manage outreach marketing.
  • Hire, train, supervise, and motivate all on-site personnel.
  • Ensure all team members provide excellent products and services to the residents and maintain a consistent and reliable customer service philosophy.
  • Respond to resident concerns and problems and participate in their resolution, realizing that our customers are our top priority.
  • Coordinate monthly resident activities to ensure high resident satisfaction and to ensure resident retention.
  • Act as the primary contact for service contractors and vendors.
  • Review and inspect all capital replacement plans for the community, ensure all are within the scope of the plan.
  • Perform regular property inspections and cleaning walkthrough.
  • Administer property budget.
  • Assist in the development of operating and capital budgets.
  • Review, approve and submit payables.
  • Assist in the preparation of monthly re-classes and accruals.
  • Assist in preparation of monthly reports for the owner, identify and explain variances.
  • Prepare, in conjunction with accounting and senior management, comprehensive monthly financial reports.
  • Monitor receivables for trends and delinquencies; decrease delinquency under 1%; interact with residents to resolve outstanding balances.

Community Manager 2

Greenleaf Management, LLC
Gainesville, US
02.2017 - 06.2018
  • Develop, lead and facilitate resident interactions on multiple communities
  • Ability to understand and present on all weekly TPS Reports
  • Participate in weekly TPS meeting, coordinate, and engage team members; including maintenance
  • Ability to identify both team and community advancement opportunities
  • Coordinate/Execute resident impact activities in multiple communities
  • Identify opportunities to continually improve the property, present these through the Entrata task portal to the supervisor
  • Knowledge of the make-ready board- consistency in keeping completion dates current and material lists in line with Greenleaf standard parts
  • Responsive and prepared for vendor communication
  • Understand and teach team members about market rent analysis and how these rates align with the company core metrics
  • Monthly ledger audits by the 14th, delinquency notes for every resident to confirm understanding of statues
  • Participate and understand PO Log process and work order compliance
  • Expense approvals up to $500
  • Display teamwork to foster the growth of the team, property, and overall unit count
  • Recruit potential team members and participate in the interview process
  • Train management team members to set specific goals and determine milestones

Lab Technician/Quality Control

National Beverage Corp.
Gainesville, US
12.2015 - 01.2017
  • Knowledge and mix of all cleaning solutions and applications, external, internal, cleaners, and sanitizers.
  • Document and follow all procedures set forth in the frequency guide and standards
  • Fill out batch reports, calculate variations in batch sizes, proper attributes, standards, and other data required on batch report documented per formula.
  • Calibrate f. meters and Brix reading units prior to batching
  • Ability to properly measure and follow proper mixing procedures.
  • Evaluate and troubleshoot batch and make adjustments.
  • Ability to perform all testing, evaluations, and documentation of results while following procedures.
  • Ability to properly prepare batch tanks for batching, tank rinsing, tank sanitation, odor, and tasting
  • Batch a mass variety of flavors
  • Perform water analyses to insure iron and chlorine were in standard
  • Utilized thermometer and psi meter to carefully audit co2 levels in the finished product
  • Audited quality of the package, manufactured dates, expiration date, container appearance, package wrap and taste test to ensure maximum quality.
  • Preformed Tore, angles, seam checks and air to ensure the correct weight of fluids in the container.

Administrative Assistant I

Advantage Resourcing
Lula, US
10.2013 - 10.2015
  • Schedule interviews with potential candidates.
  • Skill assessment
  • I-9 verification
  • Safety meetings
  • Turnover reports & analyst
  • Skills Used: Bilingual, customer service, administration of the building.

Batch Blender/ Chemical Compounder

KIK Custom Products
Gainesville, US
08.2010 - 09.2013
  • Carefully follow detailed procedures to complete the batching process
  • Use Math skills such as addition, subtraction, and division
  • Identify information on and fill out an approved process sheet
  • Safely handle various chemicals used in the batching process
  • Properly operate and maintain equipment in the compounding area
  • Pull batch sample for approval by Chemical Lab
  • Perform changeover process (clean tanks and flush lines)
  • Proper disposal of waste material
  • Complete appropriate paperwork
  • Complied with all OSHA Hazard Materials Procedures
  • Follow Safety/GMP guidelines
  • Follow Enzyme Policies and Procedures when applicable

Inventory Control Clerk

Continental Tire The Americas
Gainesville, US
06.2007 - 08.2010
  • Inspected materials in their storage locations to ensure that goods are not deteriorated/damage for issuance purposes.
  • Customer satisfaction by ensuring order accuracy by maintaining vendor communication
  • Identified key issues within the department and recommended security measures.
  • Regularly cycle count locations for the stock overview.
  • Knowledge working with Ramos, SAP, JD Edwards, and Pallet viewer
  • Ensured all outbounds were accurate before approving a pick slip
  • Stored inbound goods to empty locations
  • Utilized stand up forklift to accomplish most duties
  • Handled fright and FedEx slips for special orders

Education

GED -

Lanier3 Technical College
Oakwood, GA
01.2011

Skills

Microsoft & Google buisness

  • Bilingual ( Spanish & English )
  • Financial performance
  • Cash management
  • Customer relationship management
  • Budget compliance
  • Data analysis
  • Customer service
  • Management
  • Leadership
  • Communication skills
  • Quality Audits
  • Sales
  • Property inspections
  • Budget oversight
  • Fair housing mandates
  • Accounting operations
  • Rent collection
  • Administrative support
  • Eviction notices
  • MS office
  • Flexible and adaptable
  • Analytical thinking

Certification

  • GA Real Estate License ID # 406015
  • Certified Apartment Manager, NAA ID # 2289742

Personal Information

Work Permit: Authorized to work in the US for any employer

Additional Information - Skills Summary

  • Bilingual English and Spanish
  • Managerial Accounting
  • People skills
  • Property Management
  • Community Management
  • Time Management
  • Negotiations
  • Think like Investor
  • Customer Service Orientation
  • Tenant & Vendor Relations
  • Problem Solving

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Branch Manager

GA Auto Pawn
01.2024 - 04.2025

Assistant Business Manager

Folgelman Properties
11.2021 - 12.2023

Regional Community Manager Assistant

Greenleaf Management, LLC
06.2018 - 12.2019

Community Manager 2

Greenleaf Management, LLC
02.2017 - 06.2018

Lab Technician/Quality Control

National Beverage Corp.
12.2015 - 01.2017

Administrative Assistant I

Advantage Resourcing
10.2013 - 10.2015

Batch Blender/ Chemical Compounder

KIK Custom Products
08.2010 - 09.2013

Inventory Control Clerk

Continental Tire The Americas
06.2007 - 08.2010

GED -

Lanier3 Technical College

Similar Profiles

CREATE PROFILE
Samuel Flores