Samuel Ford
Gretna,LA
Summary
Business-minded professional tackling any job task with gusto and precision.
Overview
14
14
years of professional experience
Work History
Director of Operations
Clover Health
Atlanta, GA
09.2020 - 01.2024
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Implemented successful business strategies to increase revenue and target new markets.
- Successfully improved employment turnover through creating incentive and training programs.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and maintained client relationships to grow business and improve account retention.
Assistant General Manager
Jackson Hospitality
Atlanta, GA
01.2014 - 08.2020
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Compiled reports on occupancy levels, revenues generated from rooms sold.
- Assisted guests with special requests or needs when possible such as arranging transportation or providing directions.
- Identified potential customer complaints before they became major issues by proactively addressing concerns quickly and effectively.
- Resolved conflicts between guests or staff members in a timely manner while maintaining professionalism.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Executive Administrative Assistant
New Dimensions Church International
Chicago, IL
12.2009 - 12.2014
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Made travel arrangements for employee trips and conferences.
- Managed and tracked expenses to meet company budget requirements.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Researched and prepared information for presentations to high-level executives.
Education
Bachelor of Arts - Business Administration
University of California - Los Angeles
Los Angeles, CA06-2002
Skills
- Operations Management
- Performance Improvement
- Sales Strategies
Timeline
Director of Operations
Clover Health
09.2020 - 01.2024
Assistant General Manager
Jackson Hospitality
01.2014 - 08.2020
Executive Administrative Assistant
New Dimensions Church International
12.2009 - 12.2014
Bachelor of Arts - Business Administration
University of California - Los Angeles