Samuel Ford

Gretna,LA

Summary

Business-minded professional tackling any job task with gusto and precision.

years of professional experience

Clover Health

Atlanta, GA

09.2020 - 01.2024

Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
Recognized employees for demonstrating excellent service resulting in increased company morale.
Implemented successful business strategies to increase revenue and target new markets.
Successfully improved employment turnover through creating incentive and training programs.
Enhanced customer service and satisfaction through policy and procedural changes.
Prepared staff work schedules and assigned team members to specific duties.
Developed and maintained client relationships to grow business and improve account retention.

Jackson Hospitality

Atlanta, GA

01.2014 - 08.2020

Performed bookkeeping activities to balance accounts and conduct nightly audits.
Compiled reports on occupancy levels, revenues generated from rooms sold.
Assisted guests with special requests or needs when possible such as arranging transportation or providing directions.
Identified potential customer complaints before they became major issues by proactively addressing concerns quickly and effectively.
Resolved conflicts between guests or staff members in a timely manner while maintaining professionalism.
Conducted regular meetings with department heads to review progress against goals and objectives.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

New Dimensions Church International

Chicago, IL

12.2009 - 12.2014

Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Made travel arrangements for employee trips and conferences.
Managed and tracked expenses to meet company budget requirements.
Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
Revised and maintained master calendar to coordinate meetings across multiple time zones.
Researched and prepared information for presentations to high-level executives.

University of California - Los Angeles

Los Angeles, CA