SAMUEL FORD
Houston
Summary
Strategic, enterprise-minded Operations Leader with an MBA from UCLA Anderson and over a decade of multi-industry leadership experience spanning property management, hospitality, and organizational operations. Known for transforming underperforming assets, strengthening financial performance, and establishing scalable systems that elevate operational efficiency across multi-site environments. Adept at leading teams through organizational change, optimizing budgets, refining service delivery, and aligning operations with corporate growth objectives. Brings executive presence, analytical rigor, and a proven ability to drive sustainable performance improvements.
Overview
16
16
years of professional experience
Work History
Property Manager
Walker Holder Residential
01.2023 - Current
- Overhauled revenue recovery operations, reducing delinquency from 90% to 35% in under six months through strategic intervention, resident communication frameworks, and process modernization.
- Led property-wide operational restructuring focused on compliance, resident satisfaction, and performance management.
- Strengthened financial reporting accuracy by collaborating with regional leadership to refine forecasting, KPI analysis, and asset budgeting.
- Elevated operational consistency by introducing enhanced training standards, team accountability structures, and workflow optimization.
- Negotiated high-impact vendor contracts, improving service delivery while reducing operational expenditure.
- Reinforced community compliance and operational governance across parking, pet guidelines, and quality-of-living standards.
Regional Operations Manager
Clover Health
09.2020 - 12.2022
- Directed multi-site operational strategy, aligning regional processes with corporate objectives to strengthen compliance and operational continuity.
- Standardized regional SOPs, increasing consistency and reducing operational friction across diverse locations.
- Oversaw regional recruitment and workforce planning, ensuring talent alignment with organizational culture and performance standards.
- Managed regional budgets and implemented cost-controls that improved financial stewardship and operational efficiency.
- Led organizational turnaround efforts for branches experiencing performance gaps, stabilizing revenue flow and operational integrity.
- Delivered executive reporting to senior leadership, outlining strategic recommendations and operational insights.
Hotel General Manager / Task Force General Manager
Jackson Hospitality
12.2018 - 08.2020
- Served as a corporate-deployed Task Force General Manager, leading operational recovery for underperforming hotel assets and conducting full-spectrum assessments across staffing, financial controls, and service delivery.
- Revitalized hotel operations by reengineering front desk operations, housekeeping processes, guest-service protocols, and internal communication structures.
- Strengthened financial performance through labor restructuring, departmental realignment, and improved cost-management strategies.
- Developed property-specific revenue strategies rooted in market analysis, occupancy trends, and competitive intelligence.
- Provided executive oversight during crisis-management scenarios, stabilizing operations during leadership vacancies and high-turnover periods.
- Built and coached leadership teams to elevate service standards, operational accountability, and brand compliance.
Chief Operating Officer
New Dimensions Church International
12.2009 - 11.2012
- Oversaw enterprise operations—including finance, HR, administration, and strategic planning—for a multi-department organization serving thousands.
- Implemented organizational restructuring initiatives that enhanced efficiency, clarified departmental roles, and strengthened interdepartmental collaboration.
- Developed and managed multimillion-dollar budgets, ensuring strong fiscal stewardship and long-term financial stability.
- Established enterprise-wide KPIs to measure performance, program impact, and operational productivity.
- Directed recruitment, development, and retention strategies to build a high-performing workforce aligned with organizational values.
- Drove organizational expansion by analyzing market opportunities, evaluating community needs, and launching scalable initiatives.
- Delivered strategic planning insights and performance reporting to senior leadership and governing boards.
Education
Master of Business Administration (MBA) - Business Management
UCLA Anderson School of Management
Los Angeles, CA05.2004
Skills
- Enterprise Operations Leadership
- Multi-Site Asset Oversight
- Profitability & Budget Optimization
- Organizational Performance Strategy
- Workforce Development & Executive Coaching
- Compliance, Governance & Risk Management
- Resident & Guest Experience Excellence
- Contract Negotiations & Vendor Relations
- Process Reengineering & Systems Optimization
- Systems Expertise: Yardi
- ResMan
- Entrata
- MRI
- Opera
- OnQ
- Fosse
- ADP
- Netchex
Timeline
Property Manager
Walker Holder Residential
01.2023 - Current
Regional Operations Manager
Clover Health
09.2020 - 12.2022
Hotel General Manager / Task Force General Manager
Jackson Hospitality
12.2018 - 08.2020
Chief Operating Officer
New Dimensions Church International
12.2009 - 11.2012
Master of Business Administration (MBA) - Business Management
UCLA Anderson School of Management