Samuel Fullerton
Madison,WI
Summary
Upbeat, retail professional with 10-plus years of experience in customer-focused environments. Mature, dependable, flexible, with exceptional conflict resolution skills. Delivers first-rate customer service through welcoming interactions. High aptitude for quickly learning and applying product knowledge.
Transferable skills include: Ability to work under pressure, in-depth knowledge of troubleshooting and repair, talent for handling multiple work orders with efficiency and a focus on quality, inventory management, experience with various POS systems, and maintaining relationships with vendors. Excellent work ethic, integrity, and continuous drive to acquire new skills.
Overview
10
10
years of professional experience
Work History
Owner
Midwest Phone Lab
Madison, WI
01.2018 - 12.2024
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Created marketing campaigns to attract new customers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality assurance processes to ensure service excellence.
- Maintained relationships with existing clients by providing superior customer service.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Set pricing structures according to market analytics and emerging trends.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed market trends to identify new business opportunities.
- Ensured compliance with applicable laws and regulations related to business operations.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Technician
Midwest Phone Lab
Madison, WI
08.2014 - 12.2017
- Performed diagnostic tests on malfunctioning equipment to identify issues and determine repair needs.
- Contacted customers prior to date of scheduled repair work to verify appointment.
- Completed scheduled appointments on time to drive quality service.
- Documented all customer service interactions in the company's ticket system.
- Conducted regular preventive maintenance inspections on customer devices to detect potential problems before they occurred.
- Assessed equipment malfunctions using technical skills, troubleshooting abilities and diagnostic knowledge.
- Created detailed reports outlining the causes of malfunctions, and recommended resolutions for customer review.
- Provided remote support for customers experiencing technical difficulties with hardware or software products.
- Kept records of parts and equipment used in projects to update inventory.
- Followed safety practices to safeguard against injury and damage to property.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Worked with team to complete complex repairs requiring multiple skillsets
- Communicated with vendors to acquire necessary equipment for projects.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Tested components, assemblies and systems to diagnose problems.
- Repaired, replaced, or upgraded defective parts using a variety of tools and test instruments.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Used register system to ring up customer purchases, process payments, and issue receipts.
- Trained junior technicians in basic troubleshooting techniques and best practices for repairing customer devices.
- Developed and implemented new technical procedures to improve operational efficiency.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Arts - Film Production
Brooks Institute Of Photography
Ventura, CA05-2008
Skills
- Effective communication
- Customer service excellence
- Point of sale systems
- Problem-solving
- Teamwork
- Friendly and outgoing
- Retail sales
- Troubleshooting skills
Timeline
Owner
Midwest Phone Lab
01.2018 - 12.2024
Senior Technician
Midwest Phone Lab
08.2014 - 12.2017
Bachelor of Arts - Film Production
Brooks Institute Of Photography
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