Samuel Galicia

Collaborated closely with clients to ensure the successful implementation of COBRA rates and new insurance plans for the plan year, while also working directly with participants to confirm that their COBRA coverage was active.

• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Monitored systems in operation and input commands to troubleshoot areas such as activation and file transfers.
• Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

• Maintained clean and contaminant-free cooking equipment and receptacles.