Dynamic HR, Talent Management, and Operations professional with a strong drive for taking initiative, being curious, embracing change, and maintaining a high level of professionalism. Excel at coaching and leading teams while continuously improving processes and standards. Expertise in HR, Full-cycle recruiting, Public Speaking & Presentation, Business Operations, and Team Leadership Coaching.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Talent Acquisition Partner
Hamilton Company / Hamilton Medical Inc
Reno, NV
05.2022 - Current
Led all recruiting efforts for Hamilton Medical Inc
Increased employee head count by over 60 in first 10 months
Created and updated onboarding process, standard operating procedures (SOPs), and orientation presentation, organized new hire training and reduced average Time of Hire by 50%
Initiated and implemented tours of company, hiring events, and job fairs, and established networks with universities and educational institutions.
Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress
Conducted compensation conversations with human resources and hiring managers to foster internal and external equity
Analyzed recruiting metrics to share reports and recommendations with stakeholders
Director of HR & Business Operations
Janitorial Excellence – Small Business Startup
Reno, NV
08.2013 - Current
Collaborated with leadership in day-to-day operations including payroll, accounts receivables, accounts payables, marketing, customer service, new accounts, and marketing
Responsible for all recruiting and onboarding activities and training as well as Human Resources involved in start-up and small business scale
Created business development plan, increased number of clients, and led expansion of new business division, increasing profits by 250% in 2 years.
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
Maintained human resources regulatory compliance with local, state and federal laws
Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission
Directed hiring and onboarding programs for new employees
Executive Director
Pegasus Senior Living
Reno, NV
12.2021 - 05.2022
Responsible for day-to-day operations of 120-resident facility
Directed team of 6 Directors and oversaw management of 60 employees
Maintained high occupancy and revenue of over 6M per year
Oversaw Human Resources and supported Business Office efforts in full-cycle recruiting, hiring, and onboarding staff
Collaborated with Directors in training employees, leadership training, and customer satisfaction
Exercised appropriate cost control to meet budget restrictions and maximize profitability
Aligned department vision, goals, and objectives with company strategy to achieve consistently high results
Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties
Dementia Care Director
Pegasus Senior Living
Reno, NV
04.2020 - 12.2021
Responsible for operation of Memory care/Dementia department
Led team of 8
Created Dementia training material for current employees and orientation for new employees
Assisted in onboarding of new hires and performance plans
Implemented COVID-19 isolation protocols for staff and residents
Improved communication standards and recreational, mental, and creative activities of daily living by implementing resident care activity program and promoting it via social media and other media communications.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
Spearheaded and implemented new projects to expand scope of engagement
HR Business Office Director
Pegasus Senior Living
Reno, NV
07.2018 - 04.2020
Took lead in recruiting, hiring, and onboarding processes including mentoring new leadership in their roles
Assisted with implementing and transitioning new HRIS system during company expansion and merger, including payroll, accounts payable, accounts receivables, and timekeeping systems
Worked cross-functionally with directors in training and leadership coaching
Focused on customer service, patient relationships, and partnerships with outside vendors and healthcare institutions
Responsible for reporting invoices, data entry, and communication with clients, professionals, and state agencies.
Oversaw financial operations such as accounts receivable, accounts payable and payroll
Hired, trained and motivated well-qualified staff
Delivered performance reviews, recommending additional training or advancements
Coordinated with vendors and suppliers to facilitate timely payments
HR Business Office Manager and Director of Programming
Jerry Erwin Associates dba JEA
Reno, NV
05.2017 - 06.2018
Managed all Human Resources and Recruiting processes for facility
Interviewed, screened, hired, and trained staff as well as supported current staff in employee development and problem-solving skills
Assisted the Executive Director in operations, business logistics, and policies & procedures
Created and implemented dementia programming for facilities and families
Organized events, outings, and performances for facility
Trained all employees through orientation and monthly training
Founded and facilitated family support group on weekly basis.
Supported business management projects by monitoring and tracking risks, issues and action items
Sales Marketing Associate & Customer Service Rep
Pegasus Senior Living, Formerly Brookdale Senior Living
Reno, NV
01.2014 - 05.2017
Received inquiries, gathered prospect information, and made calls with interested parties including families, outside health agencies, and other facilities
Averaged 4 move-ins per month (average of 20k) and assisted in transition of internal transfers from Assisted Living to Memory Care unit
Educated families on dementia and senior living arrangements
Gatekeeper for facility, receiving calls and scheduling appointments for directors
Arranged transport for residents and curated internal art exhibit
Ran gallery events bi-monthly for marketing and exposure to facility.
Built relationships with customers and community to promote long term business growth
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
Contributed to event marketing, sales and brand promotion
Education
Master of Science - Psychology, Coaching/Leadership
Grand Canyon University
Phoenix, AZ
08.2021 - 05.2023
Bachelor of Science - Community Health Science, Public Health & Business Administration
University of Nevada - Reno
Reno, NV
03.2015 - 05.2019
Skills
Skilled in authoring, editing, and updating standard operating procedures (SOPs)undefined
Certification
Learn Emotional Intelligence, the Key Determiner of Success (2021)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Talent Acquisition Partner
Hamilton Company / Hamilton Medical Inc
05.2022 - Current
Executive Director
Pegasus Senior Living
12.2021 - 05.2022
Master of Science - Psychology, Coaching/Leadership
Grand Canyon University
08.2021 - 05.2023
Dementia Care Director
Pegasus Senior Living
04.2020 - 12.2021
HR Business Office Director
Pegasus Senior Living
07.2018 - 04.2020
HR Business Office Manager and Director of Programming
Jerry Erwin Associates dba JEA
05.2017 - 06.2018
Bachelor of Science - Community Health Science, Public Health & Business Administration
University of Nevada - Reno
03.2015 - 05.2019
Sales Marketing Associate & Customer Service Rep
Pegasus Senior Living, Formerly Brookdale Senior Living
01.2014 - 05.2017
Director of HR & Business Operations
Janitorial Excellence – Small Business Startup
08.2013 - Current
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