Samuel Garcia-Felix
Reno,US
Summary
Dynamic HR, Talent Management, and Operations professional with a strong drive for taking initiative, being curious, embracing change, and maintaining a high level of professionalism. Excel at coaching and leading teams while continuously improving processes and standards. Expertise in HR, Full-cycle recruiting, Public Speaking & Presentation, Business Operations, and Team Leadership Coaching.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Talent Acquisition Partner
Hamilton Company / Hamilton Medical Inc
Reno, NV
05.2022 - Current
- Led all recruiting efforts for Hamilton Medical Inc
- Increased employee head count by over 60 in first 10 months
- Created and updated onboarding process, standard operating procedures (SOPs), and orientation presentation, organized new hire training and reduced average Time of Hire by 50%
- Initiated and implemented tours of company, hiring events, and job fairs, and established networks with universities and educational institutions.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity
- Analyzed recruiting metrics to share reports and recommendations with stakeholders
Director of HR & Business Operations
Janitorial Excellence – Small Business Startup
Reno, NV
08.2013 - Current
- Collaborated with leadership in day-to-day operations including payroll, accounts receivables, accounts payables, marketing, customer service, new accounts, and marketing
- Responsible for all recruiting and onboarding activities and training as well as Human Resources involved in start-up and small business scale
- Created business development plan, increased number of clients, and led expansion of new business division, increasing profits by 250% in 2 years.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
- Maintained human resources regulatory compliance with local, state and federal laws
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission
- Directed hiring and onboarding programs for new employees
Executive Director
Pegasus Senior Living
Reno, NV
12.2021 - 05.2022
- Responsible for day-to-day operations of 120-resident facility
- Directed team of 6 Directors and oversaw management of 60 employees
- Maintained high occupancy and revenue of over 6M per year
- Oversaw Human Resources and supported Business Office efforts in full-cycle recruiting, hiring, and onboarding staff
- Collaborated with Directors in training employees, leadership training, and customer satisfaction
- Exercised appropriate cost control to meet budget restrictions and maximize profitability
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties
Dementia Care Director
Pegasus Senior Living
Reno, NV
04.2020 - 12.2021
- Responsible for operation of Memory care/Dementia department
- Led team of 8
- Created Dementia training material for current employees and orientation for new employees
- Assisted in onboarding of new hires and performance plans
- Implemented COVID-19 isolation protocols for staff and residents
- Improved communication standards and recreational, mental, and creative activities of daily living by implementing resident care activity program and promoting it via social media and other media communications.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
- Spearheaded and implemented new projects to expand scope of engagement
HR Business Office Director
Pegasus Senior Living
Reno, NV
07.2018 - 04.2020
- Took lead in recruiting, hiring, and onboarding processes including mentoring new leadership in their roles
- Assisted with implementing and transitioning new HRIS system during company expansion and merger, including payroll, accounts payable, accounts receivables, and timekeeping systems
- Worked cross-functionally with directors in training and leadership coaching
- Focused on customer service, patient relationships, and partnerships with outside vendors and healthcare institutions
- Responsible for reporting invoices, data entry, and communication with clients, professionals, and state agencies.
- Oversaw financial operations such as accounts receivable, accounts payable and payroll
- Hired, trained and motivated well-qualified staff
- Delivered performance reviews, recommending additional training or advancements
- Coordinated with vendors and suppliers to facilitate timely payments
HR Business Office Manager and Director of Programming
Jerry Erwin Associates dba JEA
Reno, NV
05.2017 - 06.2018
- Managed all Human Resources and Recruiting processes for facility
- Interviewed, screened, hired, and trained staff as well as supported current staff in employee development and problem-solving skills
- Assisted the Executive Director in operations, business logistics, and policies & procedures
- Created and implemented dementia programming for facilities and families
- Organized events, outings, and performances for facility
- Trained all employees through orientation and monthly training
- Founded and facilitated family support group on weekly basis.
- Supported business management projects by monitoring and tracking risks, issues and action items
Sales Marketing Associate & Customer Service Rep
Pegasus Senior Living, Formerly Brookdale Senior Living
Reno, NV
01.2014 - 05.2017
- Received inquiries, gathered prospect information, and made calls with interested parties including families, outside health agencies, and other facilities
- Averaged 4 move-ins per month (average of 20k) and assisted in transition of internal transfers from Assisted Living to Memory Care unit
- Educated families on dementia and senior living arrangements
- Gatekeeper for facility, receiving calls and scheduling appointments for directors
- Arranged transport for residents and curated internal art exhibit
- Ran gallery events bi-monthly for marketing and exposure to facility.
- Built relationships with customers and community to promote long term business growth
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Contributed to event marketing, sales and brand promotion
Education
Master of Science - Psychology, Coaching/Leadership
Grand Canyon University
Phoenix, AZ 08.2021 - 05.2023
Bachelor of Science - Community Health Science, Public Health & Business Administration
University of Nevada - Reno
Reno, NV 03.2015 - 05.2019
Skills
Skilled in authoring, editing, and updating standard operating procedures (SOPs)undefined
Certification
Learn Emotional Intelligence, the Key Determiner of Success (2021)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Talent Acquisition Partner
Hamilton Company / Hamilton Medical Inc
05.2022 - Current
Executive Director
Pegasus Senior Living
12.2021 - 05.2022
Master of Science - Psychology, Coaching/Leadership
Grand Canyon University
08.2021 - 05.2023
Dementia Care Director
Pegasus Senior Living
04.2020 - 12.2021
HR Business Office Director
Pegasus Senior Living
07.2018 - 04.2020
HR Business Office Manager and Director of Programming
Jerry Erwin Associates dba JEA
05.2017 - 06.2018
Bachelor of Science - Community Health Science, Public Health & Business Administration
University of Nevada - Reno
03.2015 - 05.2019
Sales Marketing Associate & Customer Service Rep
Pegasus Senior Living, Formerly Brookdale Senior Living
01.2014 - 05.2017
Director of HR & Business Operations
Janitorial Excellence – Small Business Startup
08.2013 - Current
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