Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Maintenance Assistant
Township High School District 214
Arlington Heights, IL
11.2020 - Current
Delivered comprehensive support to maintenance supervisor performing skilled repairs and kept continuous focus on safety and efficiency.
Organized storage areas and tool rooms to keep areas safe and fully stocked.
Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
Maintained safety conditions and standards in facility.
Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
Inspected systems and equipment to identify unscheduled maintenance and repair needs.
Replaced worn or damaged parts to restore equipment functionality.
Completed troubleshooting and diagnosis on facility systems to identify and resolve issues.
Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
Maintained detailed logs and accurate records of maintenance and repairs performed.
Positively engaged with teachers and maintained professional appearance as district representative.
Supervisor
Mario J. Landscaping
Des Plaines, IL
04.2017 - 11.2020
Maintained compliance with company policies, objectives, and communication goals.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Achieved results by working with staff to meet established targets.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Evaluated employee performance and coached and trained to improve weak areas.
Developed and implemented customer service policies to enhance satisfaction.
While being supervisor, I was also hands on to fill in where needed and complete job tasks in due time and form.
Helped meet changing demands by recommending improvements to business systems or procedures.
Produced new costumers by appealing work and better price offer than other companies.
Crew Member
Chipotle Grill
Rosemont, IL
01.2019 - 06.2021
Trained new team members on procedures, customer service, and sales techniques.
Assisted other team members to achieve goals.
Took orders, prepared meals, and collected payments.
Worked well with teammates and accepted coaching from management team.
Collaborated with team members to complete orders.
Became familiar with products to answer questions and make suggestions.
Cleaned and maintained all areas of restaurant to promote clean image.
Operated cash register to ring up final bill and process various forms of payment.
Escalated problems or complaints to relevant supervisor or manager for resolution.
Provided excellent customer service by greeting customers and meeting quality expectations.
Education
GED -
C.B.T.i.s NO. 31
Matias Romero, Mexico
05.2001 -
Electrician
William Rainey Harper College
Palatine, IL
08.2022 - Current
Skills
Decision-Making
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Accomplishments
Supervised team of 4 staff members.
Achieved getting promotion within a year of starting employment in District.
Achieved becoming Supervisor while at a young age in landscaping company through exceeding job expectations and costumer satisfaction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"If you want to master the mind and remove your governor, you’ll have to become addicted to hard work. Because passion and obsession, even talent, are only useful tools if you have the work ethic to back them up."