Samuel Getschmann
Management / DOO
Niceville,FL
Overview
15
15
years of professional experience
Work History
Store Manager
ALDI USA
10.2022 - 03.2025
- Perform weekly CSR calls with DM to ensure brand standards are met while upholding ALDI culture and meeting OE goals.
- Meet / Exceed 92% OE (Operational Efficiency) through variety of metrics while keeping turn over down.
- Collaborate with DM for projection planning and upcoming key dates.
- Collaborate with leaders while addressing potential operational bottlenecks that impact KPI's.
- Address. Resolve
- Recruit, Onboard, Hire, Discipline, Benchmark Celebration, Staff Meetings, etc
- Lead and align Aldi Acts with everyday culture.
- Address and resolve call customer complaints.
- Lead through encouragement and positivity while keeping open-mindedness and camaraderie as the driver.
- Perform Payroll, Inventory, Work orders, Lite maintenance.
- Execute Stop Sales in accordance with state law, OSHA adherence.
- Supervise / monitor LSA and ASM STM and daily task completion.
- Align schedules with current sales and forecasted sales goals to maximize Operational Efficiency and meet/exceed all goals.
General Manager
Reds Savoy Pizza
Eden Prairie, MN
05.2020 - 09.2022
- Has achieved Top 5 Store status for 10 consecutive months, since opening Shakopee location.
- Results are based on driving sales, reducing food and labor cost, building rapport in the community, and customer experience rating and Loyalty program.
- Has raised $20,000 for local community organizations through Chow for Charity Fundraisers.
- Market and advertise, organize, and execute off-site community events.
- Oversee all front and back of house restaurant operations to provide guests with a premium product and ensure brand standards are continually met.
- Continuously recruit, interview, hire, and train new employees.
- Supervise a team of 30 and support them in ALL ways in achieving success.
- Develop and train existing employees in current role while opening avenues for personal / professional development.
- Correctly calculate inventory, project future needs, and order products accordingly.
- Maintain supplier relationships.
- Competently process weekly payroll.
- Create and manage weekly schedule based on restaurant needs and staff availability.
- Ensure health code compliance and sanitation standards.
- Respond to customer complaints tactfully and professionally, in a timely manner.
Director of Operations
Chik-Fil-A
Bloomington, MN
10.2017 - 05.2020
- Directed team of 80 in operational development of FOH / BOH, including implementation of quality requirements and operation standards.
- Reduce drive-thru bottlenecks to ensure customer satisfaction while growing sales and reducing labor curve.
- Meet / Exceed guests needs daily. 70+ Vehicles.
- Oversee Grand Opening and daily operations of multi-unit restaurant locations.
- Leveraged leadership and coaching abilities to boost team productivity.
- Identified and implemented operational policies based on budgets and owner collaboration.
- Upgraded processes to increase efficiency and profitability while controlling labor and inventory costs.
- Full working knowledge and understanding of ALL positions and how each impact daily operations and output.
- Lead and align team in ways to captivate Chic-Fil-A values through action while exceeding benchmarks.
- Weekly check-ins with Owner / Operator and HR Rep to ensure employees needs accommodations are met.
- Supported top-level decision-making and strategy planning and execution, forging productive relationships with HR and managers, and serving as advocate for personnel issues.
Timeline
Store Manager
ALDI USA
10.2022 - 03.2025
General Manager
Reds Savoy Pizza
05.2020 - 09.2022
Director of Operations
Chik-Fil-A
10.2017 - 05.2020