Samuel Gil
Bronx,NY
Summary
Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Computer Technician Intern
Olean General Hospital
05.2024 - 10.2024
- Upgraded organizational computers to Windows 11, ensuring compatibility and minimal disruption to workflow.
- Monitored and addressed informative security threats, implementing preventive measures to protect systems and data.
- Managed access to medical and facility accounts, granting and revoking permissions based on organizational policies.
- Diagnosed hardware issues and provided necessary replacement parts to facilitate timely repairs.
- Installed and uninstalled software in compliance with assigned security group policies and protocols.
- Educated doctors, nurses, and staff on software usage, providing clear guidance to enhance efficiency and understanding.
Medical Emergency Response Team Member
St. Bonaventure University
10.2023 - 07.2024
- A Medical Emergency Response Team (MERT) member is responsible for providing immediate medical care and stabilizing patients in emergency situations, often in high-pressure or austere environments.
- They assess injuries, administer first aid, and coordinate patient evacuation to higher levels of care.
- Working closely with other medical professionals, they utilize advanced life support techniques to ensure patient safety.
- This role requires strong decision-making, adaptability, and teamwork to succeed.
Education
Bachelor of Science - Computer Information Systems
Mercy University
Dobbs Ferry, NY05-2026
Skills
- Cryptography
- Computer forensics
- Malware analysis
- Network security
- Active Directory
- Firewalls
- Communication
- Access control
- Security management
- Security protocols
- Data security
- Microsoft Office
Certification
• CompTIA Security+ 2025
• CPR Certified, 2023
Google Cyber Security Professional
• CPR Certified, 2023
Google Cyber Security Professional
Timeline
Computer Technician Intern
Olean General Hospital
05.2024 - 10.2024
Medical Emergency Response Team Member
St. Bonaventure University
10.2023 - 07.2024
Bachelor of Science - Computer Information Systems
Mercy University