Samuel Giles
Irvine,CA
Summary
Professional with strong background in operations support, skilled in optimizing processes and enhancing efficiency. Known for collaborative approach, adaptability, and keen ability to meet shifting demands. Expertise in data management, problem-solving, and communication, ensuring smooth operations and consistent results.
Overview
9
9
years of professional experience
Work History
Case Coordinator
Spectrum Killian Dental Alliance
Santa Ana, CA
12.2025 - Current
- Coordinated patient care plans, ensuring seamless communication among healthcare providers and patients.
- Managed appointment scheduling, optimizing patient flow and reducing wait times effectively.
- Developed and maintained comprehensive case files, enhancing documentation accuracy and accessibility.
- Provided training to new staff on case management protocols, fostering team efficiency and knowledge sharing.
- Implemented process improvements that streamlined patient intake procedures, increasing overall operational efficiency.
- Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
- Collaborated closely with external agencies to ensure seamless service provision, minimizing gaps in care for clients.
Operations Support Assistant
Glidewell Laboratories
01.2020 - 01.2025
- Streamlined operational workflows to improve efficiency and reduce bottlenecks.
- Performed accurate data entry and maintained comprehensive records.
- Coordinated scheduling and managed calendars for cross-functional teams.
- Provided support across departments to ensure smooth business operations.
Guest Services & Cash Office Specialist
Target
06.2017 - 01.2019
- Assisted guests with any in-store or online store inquiries.
- De-escalated difficult situations and resolved guest grievances, ensuring satisfaction.
- Communicated effectively with guests and colleagues to ensure smooth operations.
- Managed cash drawers daily, ensuring all start/end of day transactions were accounted for.
- Handled and reported discrepancies or counterfeit currency to management and loss prevention departments.
Education
AA Degree - business administration
Irvine Valley College
High School - undefined
University High School
06-2017
Skills
- Calendar Management
- Document Preparation
- Customer Service
- Microsoft Office Suite
- Data Entry
- Communication Skills
- Case documentation
- Data collection
- Active listening strengths
- Cross-functional collaboration
- Interviewing skills
- Administrative leadership
- Case oversight
- Cross-functional communication
Languages
Spanish
Professional Working
Timeline
Case Coordinator
Spectrum Killian Dental Alliance
12.2025 - Current
Operations Support Assistant
Glidewell Laboratories
01.2020 - 01.2025
Guest Services & Cash Office Specialist
Target
06.2017 - 01.2019
High School - undefined
University High School
AA Degree - business administration
Irvine Valley College