SAMUEL GRAVES

• Provide critical medical data to more than 500+ insurance providers
• Ensure proper sample collections among patients
• Ensure proper patient communication
• Conduct daily patient phone interviews.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Manage medical examination for agents, agencies and patients

• Ensure proper scheduling / medical coverage per state regulations
• Implement account changes to ensure maximum patient benefits
• Review account information for data accuracy and program readiness
• Utilize various systems including C4, SCMS, Excel, Word and Insight.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

• Responsible for corporate books of business generating >10M -
• Provided point of contact for corporate accounts
• Provide daily, weekly, monthly progress reports regarding account readiness
• Maintain 90% production standard goals
• Achieved and maintained monthly department sales goals
• Foster positive ongoing customer relationships.

• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Improved team performance by providing comprehensive training and fostering collaborative work environment.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
• Achieved operational excellence by streamlining processes and implementing best practices.
• Implemented and developed operational standards, policies and procedures.
• Mentored junior staff members for skill development and career progression within organization.
• Managed senior-level personnel working in marketing and sales capacities.