Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Gray

Florence,SC

Summary

Energetic DS dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 21 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of the front end department.

Overview

21
21
years of professional experience

Work History

Head Cashier

Lowes Home Improvment
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Received and processed customer payments.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Cash Office Associate

Lowes Home Improvment
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits and corporate cash shipments.
  • Sorted and counted coin and currency to make change for associates.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.

Customer Service Associate

Lowes Home Improvment
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Department Manager

Lowes Home Improvment
09.2002 - Current
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Developed and managed department budget to monitor financial performance and minimize expenses.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Education

GED -

Darlington High School
Darlington, SC

Associate of Arts - Criminal Justice

Florence Darlington Technical College
Florence, SC

Skills

  • Team Leadership
  • Customer Service
  • Sales Expertise
  • Signage Updates
  • Customer Relations
  • Store Opening and Closing
  • Cash Handling
  • Assignment Delegation

Timeline

Department Manager

Lowes Home Improvment
09.2002 - Current

Head Cashier

Lowes Home Improvment

Cash Office Associate

Lowes Home Improvment

Customer Service Associate

Lowes Home Improvment

GED -

Darlington High School

Associate of Arts - Criminal Justice

Florence Darlington Technical College

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Samuel Gray