Sam Groom
Cedar Park
Summary
- Detail-oriented Support Specialist with a solid record of accomplishment in attaining and surpassing targets during 8-year employment
- Adaptable Team Player who stays on top of trends to maintain modern and efficient was of completing tasks
- Communicative Collaborator who possesses a solid relationship-building skill with a decisive approach to solving operational challengers
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Support Representative
Procore Technologies Inc.
01.2023 - Current
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Documented and organized customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
AVID Campus Coordinator
Round Rock ISD
06.2019 - 08.2022
- Conferred with 100+ educators to identify current classroom concerns and diversify instructional strategies
- Coordinated and published four educational courses geared towards elevating socio-economically disadvantaged students to achieve college and career readiness.
- Optimized strategies with clear advice on course choices for a campus wide team of 15 educators
- Established operations by aligning processes to capitalize on new trends and increase student understanding.
Speech and Debate Coordinator
Round Rock ISD
08.2015 - 08.2022
- Worked cooperatively with 170+ teachers, counselors, and administrators to help students reach competitive learning objectives.
- Led development meetings and analyzed data to identify opportunities for improvement
- Maintained and managed administrative duties including miscellaneous accounting duties, processing
and imputing deposits, and answering administrative, parental, and student questions - Coordinated and communicated with administration, follow educators, and parents to ensure team success
Educator
Round Rock ISD
08.2015 - 08.2022
- Communicated difficult concepts and adjusted lessons accordingly.
- Lead differentiated instruction to meet needs of 150 diverse learners.
- Chose materials and developed strategies to enhance skills for individual students.
- Exemplified and communicated positive behavior by assisting with learning moving around to manage classroom and maintaining safety.
Education
Bachelor of Arts - Rhetorical And Interpersonal Communication
University of North Texas
Denton, TX05.2015
Skills
- Communication
- Conflict Resolution
- Analytical Thinking
- Team Building
- Collaboration
Certification
- Having Difficult Conversations, LinkedIn Learning - February 2024
- Managing Team Conflict, LinkedIn Learning - February 2024
- Onboarding New Hires as a Manager, LinkedIn Learning - January 2024
- 30-Hour Advanced Mediation Training, Austin DRC - September 2018
Timeline
Customer Support Representative
Procore Technologies Inc.
01.2023 - Current
AVID Campus Coordinator
Round Rock ISD
06.2019 - 08.2022
Speech and Debate Coordinator
Round Rock ISD
08.2015 - 08.2022
Educator
Round Rock ISD
08.2015 - 08.2022
Bachelor of Arts - Rhetorical And Interpersonal Communication
University of North Texas
Similar Profiles
Garrett AckardGarrett Ackard
Senior Account Executive at Procore Technologies Inc.Senior Account Executive at Procore Technologies Inc.
Houston MerckHouston Merck
Solutions Specialist at Procore Technologies Inc.Solutions Specialist at Procore Technologies Inc.
Isaiah ZavalaIsaiah Zavala
Commercial Customer Success Engineer at Procore Technologies Inc.Commercial Customer Success Engineer at Procore Technologies Inc.
Jeff KemperJeff Kemper
Senior Director, Customer Success at Procore Technologies Inc.Senior Director, Customer Success at Procore Technologies Inc.
Maria GonzalezMaria Gonzalez
Assistant EVS at Ascension Seton Cedar ParkAssistant EVS at Ascension Seton Cedar Park