Samuel Guebara
Austin
Summary
Professional with proven track record in managing complex projects and driving strategic initiatives. Adept at team collaboration and navigating shifting priorities to deliver impactful results. Skilled in project management, strategic planning, and cross-functional leadership. Known for strong organizational abilities, adaptability, and results-driven approach.
Overview
12
12
years of professional experience
Work History
Director of Special Projects
United States Senate
07.2022 - Current
- Administer internship program for all state offices, performing onboarding, scheduling, and training to comply with office and U.S Senate standards
- Facilitate the U.S Military service academy nomination process for the Senator; Deploy marketing strategies, create application intake protocols, and make qualified Nomination Board appointments
- Regulatory & Legislative Tracking: Monitor federal and state legislative developments, analyzing potential impacts and advising senior leadership on communication strategies
- Public Affairs & Advocacy: Draft and manage correspondence for internal and external stakeholders, ensuring alignment with the Senator’s verbiage, policy positions, and objectives
Constituent Services Liaison
United States Senate
10.2017 - 07.2022
- Managed a portfolio of various federal agencies such as DoD, IRS, Dept of State, etc
- To resolve constituent grievances provided direct support to constituents navigating complex federal agency processes, ensuring their concerns were effectively addressed and resolved
- Organized informational sessions and initiatives to inform constituents about legislative developments and available government resources
Contact Center Representative
U.S. Department of Veteran Affairs
10.2016 - 10.2017
- Maintained records and documentation of financial transactions, ensuring strict adherence to internal policies and procedures for compliance
- Contributed to process improvement initiatives by leveraging customer interaction insights, enhancing operational efficiency, and elevating customer satisfaction within the financial transaction process
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
Contact Center Supervisor
General Dynamics Information Technology (GDIT)
07.2013 - 10.2016
- Managed teams of 20+ frontline customer service representatives handling public inquiries into nationally mandated health insurance plans
- Ensured compliance with company policies and procedures, maintaining the highest level of professionalism within the team.
- Aligned staff with industry best practices of ISO 9001 and client objectives
- Performed a temporary assignment as a Contact Center Manager to oversee 5 direct reports and approximately 100+ indirect reports, fostering cross-functional relationships to streamline processes and enhance overall employee efficiency and satisfaction
Education
Master of Science - Organizational Leadership
St. Edward’s University
Austin, TX05.2025
Bachelor of Arts - Political Science
Baylor University
Waco, TX12-2012
Skills
- Team Leadership
- Workflow Improvement Strategies
- Regulatory Compliance Expertise
- CRM Software Proficiency
- Experienced with Office Suite
- Licensed Notary Public in Texas
Websites
Career Accomplishments
- Strategic Leadership and Visibility Enhancement: Orchestrated strategic communication, writing, and marketing initiatives to heighten a Senator’s visibility to over 29 million Texans.
- Legislative Monitoring & Analysis: Tracked and analyzed federal and state legislative developments relevant to key policy areas, providing timely updates and strategic recommendations to senior leadership.
- Effective Problem Resolution and Process Optimization: Managed a diverse portfolio of government agencies to file grievances on behalf of constituents and issues. Implemented MS Excel tracking tool and CRM features to improve response times by 25%.
- Strategic Communications & Messaging: Developed clear, persuasive messaging in response to inquiries from government agencies, advocacy groups, and the general public, enhancing the office’s engagement and transparency.
Timeline
Director of Special Projects
United States Senate
07.2022 - Current
Constituent Services Liaison
United States Senate
10.2017 - 07.2022
Contact Center Representative
U.S. Department of Veteran Affairs
10.2016 - 10.2017
Contact Center Supervisor
General Dynamics Information Technology (GDIT)
07.2013 - 10.2016
Master of Science - Organizational Leadership
St. Edward’s University
Bachelor of Arts - Political Science
Baylor University
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