Samuel Guilarte

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 22 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Strong organization, training and leadership skills. Proven record of remaining calm in high pressure environments and diffusing negative emotions with reasonable solutions. Tier 2 Help Desk Manager for Web based application. Leading a team that has reduced mean time to restore and greatly improved processes. Increased and improved communication with the business customer and end users. Created and maintained reports to demonstrate team performance and derive areas that could use improvement. Recognized by VA government staff for significantly improving the teams handling of tickets within the 1st quarter of being brought onto the team. Data Center Site Engineer with 5 years of experience in rack and stack as well as break/fix in an enterprise data center environment. Process and detail-oriented technician carrying out day-to-day data center operations tasks. Strong cable management, testing, and troubleshooting skills. Telecommunications Service Technician with 6+ years of experience in Help Desk (Tier 1 and 2) Support. Ability to troubleshoot handheld devices, accessories and network errors.

• In Progress- SAFe Practice Consultant
• Transitional Switch Module (TSM) Certification, 2007-07-01, Program switch routing, trunks, and terminals incorporating REDCOM Slice Deployable End Office Suite (DEOS), Remote Subscriber Access Module (RSAM), and the Deployable Integrated Transport Suite (DITS) Program call service function, multiplexing, security transmission Manual patching
• Field WireMan, 2002-06-01, Highly trained as Marine Corps Field Wireman, Switchboard Operator, and Radio Operator.

• United States Customs and Immigration Service Clearance(with Randstad)
• Public Trust

• Established and operated Radio and Telephone communications during deployments to Iraq and Niger.
• Trained 100+ Infantrymen on operating the PRC-148 multiband inter/intra team radio and the PRC-119B/F Radio.
• Certified as a Transitional Switch Module (TSM) operator and REDCOM operator.
• Upgraded Telephone Lines with environmentally sealed Cable that reduced trouble calls and lost communication by over 80% while in Iraq.

• Scuba Diver
• PADI Master Scuba Diver
• Rescue Diver, DAN Certified Emergency First Provider of adults and children, CPR, Demand Valve Oxygen Provider
• Trained to use Automatic External Defibrillator
• Underwater Photography